Retail Assistant

GSF Car Parts Limited; Romford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Performance bonus

Holiday allowance

Health & wellbeing

Pension advice

Life cover

Staff discounts

Wellbeing tools

Financial wellbeing

Volunteer leave

Training & progression

Job summary

GSF Car Parts is seeking a Retail Assistant to provide excellent customer service, handle face-to-face sales, and support click and collect orders across our branch network.

You will contribute to team targets, manage customer queries, and help promote product promotions while maintaining a clean, welcoming store environment.

Qualifications

• Proven customer service or sales experience in a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills and positive approach to queries.

Responsibilities

• Serve trade and retail customers for click and collect and general orders.
• Pick relevant parts from warehouse to fulfil orders.
• Assist sales with product promotions and answer queries by phone or email.
• Ensure customer needs are satisfied for part orders, returns or queries.
• Keep customer-facing areas clean and tidy and promote a professional image.
• Develop relationships with customers and understand garage needs.

Skills

Customer service

Sales experience

IT literacy

Team player

Positive attitude

Tools

MS Office

CRM basics

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Main duties include:

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by representing our values and maintaining a professional appearance.
• Always working towards the achievement of relevant set KPI’s.

Working hours: 45 (average) hours Monday to Friday, including alternate Saturday working

About You

What you'll need to succeed:

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but doesn't have to be essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

What we’ll offer:

• Opportunity to earn a performance based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.