Retail Assistant

GSF Car Parts

West Midlands

On-site

GBP 18,000 - 24,000

Full time

14 days+

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Benefits offered by this job

Performance-based bonus

20 days annual leave + up to 5 more

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Discounts from hundreds of brands

Financial wellbeing schemes

Volunteer time off

Training & career progression

Job summary

GSF Car Parts is seeking a Retail Assistant to deliver excellent customer service and contribute to branch targets. You will assist in face-to-face sales, service click and collect orders, and build sound customer relationships.

The role requires a customer-focused approach, strong communication, and the ability to work as part of a team. Working hours include 45 hours per week with alternate Saturdays.

Qualifications

Proven customer service or sales/retail experience in a customer-facing role.
Target driven and motivated to achieve results.
Excellent customer service skills.
Positive approach to customer queries with proactive resolutions.
Confident with IT and computer systems.
Ability to work well with others and show teamwork.
Excellent attention to detail.
Knowledge of car parts or automotive industry is advantageous but not essential.

Responsibilities

Serve trade and retail customers for click and collect and general orders while maximising sales.
Pick relevant parts from the warehouse to fulfil customer orders.
Assist the sales team with product promotions by answering queries.
Fully satisfy customer needs for part orders, returns or queries.
Check returns for resale, warranty or surcharge.
Contribute to a positive team performance and personal sales benchmarks.
Use the E-learning portal to develop product knowledge and performance.
Keep customer-facing areas clean and tidy.
Develop strong relationships with customers and understand garage needs.
Promote a professional image and company values.
Work towards achievement of relevant KPIs.

Skills

Customer service

Sales/retail experience

Target driven

Problem solving

IT/computer skills

Teamwork

Attention to detail

Tools

MS Office

Allicat

MAM

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Main Duties Include

Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
Pick relevant parts from the warehouse to fulfil customer orders.
Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
Check customer returns for resale, warranty or surcharge.
Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
Utilise the E-learning portal to develop product knowledge and improve performance.
Ensure that the customer facing areas of the branch are kept clean and tidy.
Develop strong working relationships with customers and understand their garage needs.
Always promote a good image of the company by always representing our values and maintaining a professional appearance.
Ensure that the customer facing areas of the branch are kept clean and tidy.
Always working towards the achievement of relevant set KPI’s.

Working Hours

45 (average) hours Monday to Friday, including alternate Saturday working

About You

What you'll need to succeed:

Proven customer service or sales/retail experience within a customer facing role.
Target driven and motivated to achieve results.
Excellent customer service skills.
Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
Confident user of IT and computer systems.
The ability to work well with others.
Excellent attention to detail.
Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
Knowledge of MAM, Allicat, MS Office is desirable.

What We'll Offer

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

Opportunity to earn a performance based bonus as part of this role
20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
Free flu vaccine
Health & wellbeing tools
Free support from pension experts
Life assurance scheme
Discounts from 100’s of household names including Asda, Nike & John Lewis
A suite of financial wellbeing products including advances and savings schemes
Paid time off to volunteer
Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.

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