Retail Assistant

GSF Car Parts Limited; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Performance bonus

20 days leave +5

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance scheme

Staff discounts (100s of brands)

Financial wellbeing products

Volunteer time off

Training & progression

Job summary

GSF Car Parts Limited is hiring a Retail Assistant to help deliver outstanding customer service, drive face-to-face sales and support click-and-collect orders across our branch network.

You will pick parts from the warehouse, assist the sales team with promotions, answer queries, manage returns and maintain a clean, professional customer-facing area while upholding our values and achieving KPIs.

Qualifications

• Proven customer service or sales/retail experience in a customer-facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries and proactively resolve issues.
• Confident user of IT and computer systems.
• The ability to work well with others and show attention to detail.
• Knowledge of car parts or automotive industry advantageous but not essential.
• Knowledge of MS Office is desirable.

Responsibilities

• Serve trade and retail customers for click and collect and general orders while maximising sales.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on promotions by answering telephone and electronic queries as needed.
• Fully satisfy customer needs regarding part orders, returns or queries.
• Check customer returns for resale, warranty or surcharge.
• Maintain a positive team performance and work toward KPIs.
• Utilise training materials to develop product knowledge and improve performance.
• Ensure customer-facing areas of the branch remain clean and tidy.
• Develop strong relationships with customers and understand their garage needs.

Skills

Customer Service

Sales

Teamwork

Problem Solving

Positive Attitude

IT Literacy

Car Parts Knowledge

Tools

MS Office

MAM

Allicat

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Main duties include:

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Always working towards the achievement of relevant set KPI’s.

Working hours:

45 (average) hours Monday to Friday, including alternate Saturday working

About You

What you'll need to succeed:

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

What we’ll offer:

• Opportunity to earn a performance based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.