Part Time Retail Assistant

GSF Car Parts Limited; Enfield; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Performance-based bonus

20 days annual leave plus additional days

Free flu vaccine

Health & wellbeing tools

Free pension advice

Life assurance scheme

Discounts from major retailers

Paid volunteer time

Career training opportunities

Job summary

A leading automotive parts distributor in the UK seeks a Retail Assistant to provide excellent customer service and support store operations. You will handle click and collect orders, serve retail customers, and assist with product promotions. Candidates should have proven experience in a customer-facing role, excellent communication skills, and the ability to work well in a team. Benefits include performance-based bonuses, generous annual leave, health support tools, and career progression opportunities.

Qualifications

• Proven customer service or sales experience in retail.
• Target driven with a positive approach to customer queries.
• Ability to work well in a team and adapt to customer needs.
• Ability to resolve queries and provide proactive solutions.
• Strong IT skills and familiarity with computer systems.

Responsibilities

• Serve customers for click and collect and general orders.
• Pick relevant parts from the warehouse for customer orders.
• Assist with product promotions and answer customer queries.
• Ensure customer needs are met regarding part orders, returns or queries.
• Maintain tidy customer areas and develop relationships with customers.

Skills

Customer service experience

Sales motivation

Excellent communication skills

IT proficiency

Attention to detail

Tools

MS Office

Allicat

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Main duties include

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
• Always working towards the achievement of relevant set KPI’s.

Working hours

20 (average) hours Monday to Friday, including alternate Saturday working

About You

What you'll need to succeed

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

What we’ll offer

• Opportunity to earn a performance based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance schemeAbout Us

  GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.