Retail Assistant

Harrogate Town AFC; Harrogate; On-site; GBP 8,000 - 12,000; Part time

Benefits offered by this job

Staff discount in Club Shop

Matchday tickets

Job summary

Harrogate Town AFC is seeking a Retail Assistant to join our Commercial Team and support the growth of the club off the pitch. The role covers in-store and online sales from Town Centre and matchday stores, with hours variable between 16-24 per week.

You will work with the Retail Manager to provide excellent customer service, upsell merchandise and tickets, and help with stock takes, packing and dispatching online orders.

Qualifications

• Friendly and positive outlook with a can-do attitude.
• Computer literate with administration skills.
• Flexible hours including school holidays and Saturdays.
• Consistently delivering high levels of customer service.
• Team player who is versatile and an ambassador for Harrogate Town AFC at all times.
• Has experience of working in a ticket and/or retail environment.
• A knowledge or passion for football is desirable but not essential.
• Enjoys working as part of a team.
• A proactive nature and a willingness to learn.
• Full UK Driving License with access to a vehicle.

Responsibilities

• Sale of merchandise and match tickets in-store/online and via email/telephone
• Provide excellent customer service
• Build and maintain strong relationships with key stakeholders
• Assist in the processing and smooth delivery of online sales
• General administrative duties and after sales service
• Maximising all sales opportunities and upsell Merchandise, Tickets, Emerging Talent Centre, Soccer Camps, Hospitality, Flagbearers and Mascot packages alongside all other ticket and club related promotions and opportunities.
• Advising and serving customers on the shop floor including both ticket and merchandise sales.
• Knowledgeable about the product range, help with stock takes and audits.
• Assisting with promotions/events.
• Replenishing stock on the shop floor, shirt printing, packing and dispatching online orders.
• General housekeeping, and upkeep of the shop floor, storeroom and outside the shop.
• Contribute to a positive, efficient team and environment.
• Any other duties required.

Skills

Friendly attitude

Computer literacy

Flexible hours

Customer service

Team player

Football knowledge (desirable)

Proactive

Ambassador for Harrogate Town AFC

Driving license

Job description

We have an exciting opportunity for a Retail Assistant to join our Commercial Team and support the growth of Harrogate Town AFC off the pitch.

Job Specification

Job Title: Retail Assistant

Reporting to: Retail Manager

Hours of Work: Variable between 16-24 hours per week Monday to Saturday

Place of Work: Official Club Store, Commercial Street, Harrogate and The Marcy Fitness Stadium (matchdays)

Purpose of Role

This is a customer facing role assisting in-store and online sales in our Town Centre and matchday stores.

The role requires a great degree of flexibility working around opening times and fixtures.

Tasks & Responsibilities

• Sale of merchandise & match tickets in-store/online and via email/telephone
• Provide excellent customer service
• Build and maintain strong relationships with key stakeholders
• Assist in the processing and smooth delivery of online sales
• General administrative duties and after sales service
• Maximising all sales opportunities and upsell Merchandise, Tickets, Emerging Talent Centre, Soccer Camps, Hospitality, Flagbearers and Mascot packages alongside all other ticket and club related promotions and opportunities.
• Advising and serving customers on the shop floor including both ticket and merchandise sales.
• Knowledgeable about the product range, help with stock takes and audits.
• Assisting with promotions/events.
• Replenishing stock on the shop floor, shirt printing, packing and dispatching online orders.
• General housekeeping, and upkeep of the shop floor, storeroom and outside the shop.
• Contribute to a positive, efficient team and environment.
• Any other duties required.

About You

To be successful in this role, you’ll need the following qualities and skills:

• Have a friendly, positive outlook, with a can-do attitude.
• Be computer literate with administration skills.
• Flexibility with working hours including school holidays and Saturdays.
• Competent delivering consistently high customer service.
• Be a team player who is versatile and flexible and an ambassador for Harrogate Town AFC at all times.
• Has experience of working in a ticket and or retail environment.
• A knowledge or passion for football is desirable but not essential.
• Enjoys working as part of a team.
• A proactive nature and a willingness to learn.
• Full UK Driving License with access to a vehicle.

What We Offer

• Flexible working arrangements
• Staff discount in the Club Shop and matchday tickets

Additional Information

As the club continues to evolve and grow across all areas of the club, including the growth of the fanbase; the tasks and responsibilities may vary as a result. This will be communicated in accordance with the needs and vision of the club.

The post holder’s duties must be carried out in compliance with the Club’s Equal Opportunities Policy, with the Health and Safety at Work Act 1974 and subsequent Health and Safety Legislation.

Harrogate Town is an equal opportunities employer and all applicants for employment will be regarded equally and will be given equal opportunities irrespective of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin.

Safeguarding

Harrogate Town is committed to safeguarding, and the safeguarding of all people associated with the Football Club. All employees must understand the club’s safeguarding and anti-discrimination policies and procedures and put these into practice in the workplace. To enable this, all employees must undertake the required training as directed by their line manager.