Casual Retail Assistant

Nottingham Forest; Nottingham; On-site; GBP 1,102,000 - 1,653,000; Part time

Job summary

Nottingham Forest is seeking a casual, flexible hours team member for the Retail department at The City Ground, Nottingham. The role focuses on assisting customers with purchases in-store and via telephone, maintaining high store standards, and supporting stock and warehouse duties as needed.

The successful candidate will work as part of a friendly team, demonstrate strong communication skills, and handle payments accurately while delivering excellent customer service under varying workloads.

Qualifications

• Excellent customer service and interpersonal skills.
• Clear communication with customers and colleagues.
• Ability to work as part of a team and adapt to busy periods.
• Polite and helpful manner in all interactions.
• Competent in handling payments and basic cash handling.
• Comfort with tills, stock checks and data entry systems.

Responsibilities

• Serve and advise customers in-store and over the telephone.
• Handle payments by cash or card.
• Resolve complaints professionally and constructively.
• Exceed customer expectations by going the extra mile.
• Assist with stock replenishment and attractive product displays.
• Support warehouse tasks during peak periods, including picking/packing.

Skills

Customer service

Communication

Teamwork

Flexibility

Politeness

Cash handling

Stock knowledge

Tills

Data entry

Job description

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Retail

Reporting to: Store Manager

Closing Date For Applications: 18th September

About the Role:

To assist customers with purchases in store and over the telephone offering the highest levels of customer service all the time working to maintain high store standards.

Key Tasks and Responsibilities:

• Serve and advise customers and help to find the goods they want.
• Handle payments by cash or card.
• Professionally handle complaints, even when working with difficult situations.
• To exceed customer expectations by going the extra mile in unique situations.
• Ability to demonstrate a friendly style and work effectively under pressure.
• Advise on the availability of stock and any special promotions.
• Give information on products and prices.
• Replenish stock and make sure goods are attractively displayed.
• Shirt printing.
• Some warehouse duties during peak periods: picking and packing products with accuracy, arrange customer orders and deliveries, comfortable to take inbound calls to process orders and deal with queries and complaints.

What are we looking for:

• Be able to work as part of a team
• Ability to listen carefully and effectively communicate with different types of customers
• Enjoy working with the public
• Have a polite, helpful manner
• Be confident when dealing with difficult situations
• Have basic mathematical skills, for dealing with payments and stock checks
• Be comfortable using computerised equipment such as tills and data entry systems
• Have plenty of stamina
• Be flexible and adaptable
• Be reliable and trustworthy
• Ability to work under own initiative
• To have a strong work ethic
• Desire to achieve in the role
• An understanding of what exceptional customer service is

Forest For Everyone:

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we Invite all applicants to provide diversity data during the application process.

Disability Confident Committed Employer:

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding:

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check. The level of check required will depend on the requirements of the role. Individuals will be asked to declare any convictions, cautions, reprimands, warnings or bind-overs that they are required to disclose for the level of check applicable to the role, in accordance with the Rehabilitation of Offenders Act 1974 (as amended) and the DBS filtering rules. The results of any check will be considered on an individual basis, and the Club will act proportionately in deciding whether to proceed with the appointment. The Club reserves the right to carry out risk assessments where content has been disclosed if it feels that it is relevant to the job requirements of the role. Failure to satisfy the Club, FA’s and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment, in accordance with the Club's disciplinary procedures

Health and Safety:

Nottingham Forest is committed to maintaining a safe and healthy working environment for all employees, contractors, visitors, and guests. All employees are expected to comply with company health and safety policies, procedures and risk assessments, use equipment and PPE correctly and report any hazards, accidents and near misses. Appropriate training will be provided to ensure everyone understands their health and safety responsibilities.