Retail Admin Assistant

Ashton Gate; West of England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Ashton Gate Stadium is seeking a Retail Admin Assistant to support the store with administration tasks, fulfill online orders, and coordinate communication between the store and supporters. You will also assist the buying team in busy periods, placing orders and maintaining an accurate record of these.

This role goes beyond retail—exceptional customer service is essential. You will organize stock, monitor levels, participate in stock counts, and ensure the online fulfilment is efficiently run.

Qualifications

• Friendliness, confidence and customer-focused approach.
• Reliable team player with flexible and positive attitude (especially around matchdays, evenings, weekends).
• Strong communication and interpersonal skills.
• Friendly, approachable and passionate about customer service.

Responsibilities

• Support the store with administration tasks, such as fulfilling online orders and coordinating communication with supporters.
• Assist the buying team in busy periods; placing orders and maintaining records.
• Process transactions and ensure compliance with company procedures.
• Handle online and phone customer inquiries promptly and escalate complaints as needed.
• Organise stock, monitor levels, and participate in stock takes.
• Maintain accurate records of orders with suppliers and communicate with the wider retail team.

Skills

Customer service

Communication

Team player

Administrative tasks

Tools

Retail stock system

Job description

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown's sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.

Job Purpose

As a Retail Admin Assistant you will play an essential role in supporting the store with administration tasks, such as fulfilling online orders and coordinating communication between the store and supporters. You will also be expected to assist the buying team in busy periods; placing orders and maintaining an accurate record of these. This role goes beyond retail - it's about contributing to the overall supporter experience, therefore exceptional customer service is a must.

KEY RESPONSIBILITIES (KPIs)

Customer Service

• Willingness to stay informed about the club, including recent results and news, in order to engage confidently with supporters and enhance their experience.
• Process transactions efficiently and accurately through card and digital payments, adhering to all transaction handling procedures.
• Ensuring we comply with company policy and procedures
• Contribute to leading and role modelling casual team to deliver required standards and training.
• Handling online and over the phone customer inquiries in a timely and efficient manner.
• Flagging to managerial staff when complaints need to be escalated

Inventory Management & Organisational Skills

• Organise and label stock, ensuring efficient use of space and quick identification of products.
• Monitor stock levels and assist with periodic stock checks, ensuring the inventory system is updated and discrepancies are flagged promptly.
• Participate in stock counts and bi-annual stock takes, ensuring accuracy and completeness.
• Ensure stock is handled safely, using appropriate lifting techniques and equipment (e.g., trolleys, manual handling).
• Report any stock discrepancies, damaged items, or operational issues to the Assistant Store Manager or Instore and Online Retail Manager.
• Organising the day-to-day running of the online fulfilment, keeping records of orders left to be fulfilled or those that need managerial attention.
• Managing and maintaining supplies required to fulfill online orders.
• Maintain a clean, safe, and organised fulfilment station, adhering to health and safety procedures to avoid accidents or product damage.
• Maintaining accurate and up to date records of orders placed with suppliers and communicating this throughout the wider retail team.

Online Order Fulfilment & Technical Proficiency

• Accurately pick, pack, and prepare products for online orders placed through the eCommerce platform.
• Ensure all orders are fulfilled in a timely manner, with correct products, sizes, and quantities dispatched to customers.
• Monitor stock levels for online orders and inform the team if stock is running low or issues arise.
• Ensure all orders are dispatched inline with training received and marked correctly on the system

KEY RELATIONSHIPS

• Head of Data, Insights and Retail
• Lead Retail and Pro Team Buyer
• Instore and Online Retail Manager
• Assistant Store Manager
• Stockroom Assistant
• Other Retail Assistants both permanent and casual

Essential

• Friendly, confident, and customer-focused.
• Reliable team player with a flexible and positive attitude (especially around matchdays, evenings, weekends)
• Strong communication and interpersonal skills
• Friendly, approachable, and passionate about customer service
• Good communication skills and a team-player mindset

Desirable

• Passionate about sport and proud to represent our group of clubs is a plus.
• Previous retail or customer-facing experience is a plus, but not essential - full training will be provided.
• Experience in using a retail stock system is desired.

Equal Opportunities

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Safeguarding

Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.