Retail Executive

Barnsley Football Club; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible matchday shifts

Staff discount

Job summary

York City Football Club invites applications for a Retail Executive to support the Club Shop and online shop, delivering a premier supporter experience. The role spans stock control, shirt printing, order fulfilment and sales analysis, aligning with the club's commercial objectives and matchday activities.

kandidaten will be responsible for stock management, stock checks, and assisting customers with sizing and merchandise recommendations; experience with Shopify/EPOS is preferred and a full UK

Qualifications

• Experience in retail, hospitality or events.
• Strong organisational skills with attention to detail.
• Comfortable working in a fast-paced environment.
• Full UK driving licence.

Responsibilities

• Deliver exceptional customer service in the Club Shop and online shop.
• Process sales using back office systems accurately.
• Assist supporters with product enquiries and merchandise recommendations.
• Receive deliveries, manage stock replenishment and stock counts.
• Support product launches and promotional campaigns.

Skills

Customer service

Stock control

Organisation

Communication

Teamwork

Attention to detail

Tools

Shopify

EPOS

Back office systems

Canva

Job description

York City Football Club is seeking an enthusiastic, organised and customer-focused Retail Executive to support the delivery of an outstanding experience for supporters, and visitors. The successful candidate will play a key role in the day-to-day operation of the Club Shop as well as helping to drive commercial revenue while delivering exceptional customer service. The role combines retail sales, stock management, shirt printing, order fulfilment and sales analysis, reflecting the increasingly integrated commercial operations at football clubs.

Key Responsibilities

Retail

• Deliver exceptional customer service in the Club Shop.
• Manage the on-line shop across product launches, product searches and order fulfilment including packaging and dispatching.
• Process sales accurately using our back office systems.
• Assist supporters with product enquiries, sizing and merchandise recommendations.
• Receive deliveries, manage stock replenishment and conduct regular stock counts.
• Help minimise stock loss through effective stock control procedures.
• Ensure merchandise displays remain attractive, fully stocked and aligned with club campaigns.
• Support new product launches and promotional campaigns.

General

• Be a positive ambassador for York City Football Club at all times.
• Maintain high standards of presentation throughout all public-facing areas.
• Comply with all Health & Safety, Safeguarding, GDPR and Club policies.
• Undertake any other reasonable duties requested by the Business Development Officer.

About The Candidate

• Friendly, professional and confident communicator.
• Strong organisational skills with excellent attention to detail.
• Capable on Canva or similar graphic packages.
• Comfortable working in a fast-paced environment.
• Flexible to work evenings, weekends and matchdays.
• Passion for delivering exceptional supporter and sponsor experiences.
• Ability to work independently and as part of a team.
• Previous experience in retail, hospitality or events.
• Experience using Shopify, EPOS and/or other retail systems.
• An eye for product and knowhow in launching this on-line and across social media.
• Stock control experience.
• Knowledge of football club or sporting retail environments.
• Full UK driving licence.

About The Club

All club policies can be found at www.yorkcityfootballclub.co.uk