Retail Assistant

Harewood House Trust; Greater London; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Harewood House Trust is seeking a friendly Retail Assistant to join our busy retail team. You will greet visitors, provide product information, keep shops well stocked and help maximise sales while delivering a memorable visitor experience.

Daily duties include handling sales through the EPOS system, supporting merchandising, and assisting with the Harewood online shop. A collaborative, proactive approach and an interest in arts and heritage are highly valued.

Qualifications

• Experience in delivering excellent visitor service and assisting customers.
• Interest in arts, culture or heritage and willingness to learn.
• Ability to work flexibly within a busy retail environment.

Responsibilities

• Welcoming visitors in a friendly, courteous and helpful manner.
• Providing accurate information about Harewood and our products.
• Helping customers find the right products and developing product knowledge.
• Keeping shop floors well stocked, clean and well-presented.
• Supporting stock takes and stock rotation and assisting with merchandising.
• Processing sales and assisting with the EPOS system and online shop duties.
• Building positive relationships with customers and handling enquiries professionally.
• Working collaboratively with colleagues and independently as required.

Skills

Customer service

Friendly demeanor

Team collaboration

Independent working

Tools

EPOS system

Job description

As you passionate about providing great customer service? Do you enjoy working with people and being part of a busy, friendly team?

Help our visitors discover something special at Harewood

Are you passionate about providing great customer service? Do you enjoy working with people and being part of a busy, friendly team?

Harewood House Trust is looking for a Retail Assistant to join our Retail team and help create memorable experiences for our visitors.

As a Retail Assistant, you’ll play an important role in making sure our visitors receive a warm welcome, excellent service and a positive experience from the moment they enter our shops.

About the role

Working as part of our Retail team, you will help with the day-to-day running of our retail outlets, providing excellent customer service while helping us maximise sales.

Your responsibilities will include:

• Welcoming visitors in a friendly, courteous and helpful manner.
• Providing accurate information about Harewood and our products.
• Helping customers find the right products and developing strong product knowledge.
• Keeping shop floors well stocked, clean and beautifully presented.
• Supporting stock takes and stock rotation.
• Keeping stock rooms organised and safe.
• Processing sales and assisting with our EPOS system.
• Supporting promotions, markdowns and merchandising.
• Building positive relationships with new and returning customers.
• Handling customer enquiries confidently and professionally, including challenging situations.
• Supporting the Harewood online shop by keeping product information up to date and fulfilling online orders.
• Helping to set up, replenish and clear down retail areas.
• Working collaboratively with colleagues while also being confident working independently.
• Undertaking other reasonable duties as required by your Line Manager.

What we’re looking for

We’re looking for someone who is enthusiastic, approachable and committed to delivering an excellent visitor experience.

• A positive, flexible and collaborative approach to working as part of a team.
• The ability to work independently and use initiative.
• A commitment to equality and diversity.
• A commitment to working within the charity sector.
• Experience using an EPOS system.
• An interest in or appreciation of arts, culture or heritage.

You don’t need to have experience in every aspect of the role. Most importantly, we’re looking for someone who is friendly, reliable, enthusiastic and passionate about giving our visitors a great experience.