Retail Assistant

Raby Estates; Swansea; On-site; GBP 8,000 - 12,000; Part time

Benefits offered by this job

Free Car Parking

Discounts at retail outlets

Staff training & development

Job summary

Raby Estates is recruiting a Retail Assistant to support busy seasonal operations across our gifting venues at Raby Castle. You will help deliver an outstanding customer experience, keep the shop well-presented, and assist with stock, pricing, and promotions during the festive period.

The role requires good customer care, strong communication and IT skills, including Excel, and the ability to work varied hours, especially weekends and holidays.

Qualifications

• Previous retail or customer-focused experience is required.
• Strong customer service and communication skills.
• Experience using EPoS and handling transactions.
• IT skills including Excel are advantageous.
• Ability to work well in a team and stay flexible with hours.

Responsibilities

• Provide excellent customer service and product recommendations.
• Process purchases via EPoS and handle daily banking tasks.
• Maintain stock, pricing, and store presentation.
• Assist with seasonal campaigns and promotions.
• Unpack deliveries and report damages in a timely manner.

Skills

Customer service

Retail experience

EPoS system

IT skills

Teamwork

Flexibility

Tools

EPoS system

Excel

Job description

Job Title: Retail Assistant
Reports to: Retail Manager
Department/Function: Leisure & Tourism – Retail
Hours: Seasonal
Location: Raby Castle
Salary: Competitive depending upon age and experience
Job Ref: VA247-2025

The recent developments at Raby Castle, Park and Gardens have put Raby on the map as a leading lifestyle destination in England, complete with heritage buildings, remodelled gardens, stylish shopping, fascinating history and local food.

This awe-inspiring family run estate is vast and thriving with opportunities. With a diverse range of departments including, tourism, farming, buildings, forestry, land management and sporting – no two days are ever the same!

As we enter the busy gifting season throughout Autumn and the Christmas period, we are looking to expand our team across various retail locations including the Coach House shop, Riding School Christmas Emporium and within Raby Castle itself.

We are looking for a Retail Assistant who is passionate about providing an outstanding customer experience and who takes pride in maintaining the store’s appearance and organisation. The person we are looking for will be hardworking and well organised to assist in making sure that the daily operations of the retail department run smoothly. Christmas is an incredibly busy time at Raby with hundreds of visitors passing through the shop daily.

As The Retail Assistant You Will

• Have previous retail experience or worked within a customer focused position.
• Be responsible for providing excellent customer service.
• Provide service to customers, recommending products and processing purchases via an EPoS system.
• Be aware of product knowledge and the stories behind the suppliers we stock.
• Responsible for stocking shelves and maintaining the stores appearance.
• Cleaning duties and recording of freezer temperature.
• Take part in seasonal campaigns, promotions.
• Unpacking deliveries, checking and reporting any damages within the timescale.
• Pricing of stock and clear labelling on all products.
• Processing customer orders for larger items, such as furniture and lighting.
• Daily banking and administrative duties.

What To Expect

• You will be working in a public facing environment and be expected to be well presented at all times.
• The ability to work flexible hours is a must. Raby is particularly busy during the festive period, so an ability to work varied hours is essential, particularly weekends and holidays
• This is a fast paced role working in very busy retail outlets. You will be on your feet all day at till points or receiving and replenishing stock.

You Will Need To Have

• Outstanding customer care skills.
• Effective communication and organisational skills.
• Honesty and integrity.
• Teamworking skills and a collaborative approach to work.
• A keen eye for detail.
• Enthusiasm, energy and creativity.
• IT skills, including use of excel spreadsheets and knowledge of EPoS systems.
• The ability to multitask and prioritise your workload.
• A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.

What We Have To Offer

Its people that make a place, without people, a place is simply an empty shell. At Raby this is certainly true, it’s our people that make Raby special.

We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.

As well as some of the most iconic locations to work we offer:

• A chance to work in one of the most unique and beautiful venues in the region.
• Opportunity for professional growth, including barista and event training to strengthen your skills.
• A role that is dynamic, engaging, and never predictable—no two days will be the same!
• A supportive and enthusiastic team that makes every workday enjoyable.
• Employee Assistance Programme.
• Free Car Parking
• Continuous improvement through staff training and staff development programs
• Discounts at our retail and food outlets
• Discounts for stays at High Force Hotel
• Complimentary access into our leisure attractions at Raby Castle and High Force
• Behind the scenes tour of Raby Castle
• Invitations to Raby Estate social events throughout the year

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