Retail Assistant

Holland & Barrett; Gravesend; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

24/7 Virtual GP access

Annual health testing kit

Employee Assistance Programme

Life assurance 2x salary

Colleague discount 25%

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett in the United Kingdom is seeking a friendly team member to help customers find the right wellness products and deliver excellent service.

You will stock shelves, support promotions, and use tablets and digital tools to assist shoppers; full training and wellbeing benefits are provided.

Qualifications

• Customer service experience in retail or hospitality is preferred.
• Strong communication and interpersonal skills with a friendly, approachable style.
• Interest in health and wellness and willingness to learn about products.

Responsibilities

• Welcome customers and help them find products that meet their wellness goals.
• Recommend products with confidence while delivering high-quality customer service.
• Keep shelves stocked and displays tidy to a high standard.
• Support promotions and maintain store presentation and operational standards.
• Collaborate with the team to achieve store goals and create a positive shopping experience.

Skills

Customer service

Communication

Health & wellness knowledge

Teamwork

Tech savvy

Curiosity about health

Tools

Tablets

Job description

Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day. What you'll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.
• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.
• For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.
• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.