Retail Assistant

China-Britain Business Council; Gravesend; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Wellbeing resources

Annual health benefits

Employee discount

Cycle to Work

Wellhub membership

Life assurance

Product allowance

Job summary

Holland & Barrett is seeking a Retail Assistant in the United Kingdom to create welcoming, inspiring experiences for every customer. The role involves helping customers find products, recommending wellness solutions, and maintaining high store standards.

You'll work across varied hours, participate in training, and benefit from generous perks including holiday allowance, health resources, employee discounts, and wellness programs designed to support your wellbeing.

Qualifications

• Strong customer service mindset and a friendly, approachable style.
• Clear communication with customers and team members.
• Ability to stay organized and adapt in a busy retail environment.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products and solutions with confidence while delivering outstanding service.
• Keeping shelves stocked and displays merchandising to a high standard.
• Supporting promotions, maintaining store presentation and ensuring operational standards.
• Collaborating with the team to achieve store goals and a positive shopping experience.
• Using a consultative approach to understand customer needs and guiding product selections.

Skills

Customer service

Communication

Teamwork

Organization

Tech literacy

Job description

Full across, Monday - Saturday: 8:45am - 5:30pm, Sunday: 10am - 4pm, with occasional keyholder responsibilities to open and close the store

AtHolland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life. As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.

Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day.

What you'll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use aconsultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing ourQualified to Advise training to build your product knowledge and provide trusted guidance.

What you'll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.
• 28 days' holiday, including bank holidays.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

Please note that vacancies may close early if we receive a high volume of applications.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.