Retail Area Supervisor

Manchester Arndale; Plymouth, Exeter, Bristol, Bath, Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading facilities management company as a Cleaning Services Manager. This role involves managing a team, ensuring high service standards, and compliance with health and safety regulations. Based in Plymouth, you'll be a key player in maintaining client satisfaction and operational efficiency.

Qualifications

• Experience in managing a cleaning team.
• Ability to comply with health and safety regulations.
• Strong organizational and communication skills.

Responsibilities

• Deliver consistent service as per company standards.
• Recruit and train cleaning staff.
• Manage daily operations of the cleaning service.

Skills

Team Management

Customer Service

Health & Safety Compliance

Operational Planning

Education

Management Qualification

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Dependent on business needs

Location:Plymouth, Exeter, Bristol, Bath, Reading, Basingstoke, Southampton, Brighton

Key Responsibilities:

• Deliver a consistent level of service, within the Company's standards, to the contract specification and agreed performance levels.
• Be involved with the completion of recruitment, induction training, development and training of staff
• Ensure that the cleaning team have appropriate assistance as required.
• Cover cleaning roles during holidays or sickness, and times of staff shortage undertake cleaning duties if necessary
• Responsible for all day-to-day aspects relating to the management and maintenance of the cleaning service within the contract specification.
• Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract, the financial budget and working principles.
• To hold company phone and respond to all requests over any 24-hour periods required.
• Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH.
• Ensure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations, wearing company uniform as specified
• Control and issue cleaning material ensuring stock rotation and safety in storage.
• Carry out weekly cleaning audits in conjunction with the Account Manager to monitor cleaner’s performance and adherence to Company standards.
• Be aware of the condition of the equipment to ensure that all equipment is in safe working order, checked regularly and serviced. Report any faults to business manager.
• Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which OCS provide.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.