Retail Store Manager

The Works Stores Ltd; St. Austell; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and inclusive team as a Retail Store Manager at an inspiring company that values creativity and community. In this dynamic role, you'll lead your team to deliver exceptional customer experiences while driving sales and maintaining high standards. With a focus on collaboration and fun, you'll create memorable moments for customers and foster a supportive environment for your team. This is an exciting opportunity to make a real impact in a company dedicated to inspiring creativity and learning in every community. If you're passionate about retail and ready to take the next step in your career, this role is perfect for you!

Benefits

25% Colleague Discount

Exclusive online discounts

33 days holiday including bank holidays

Early access to wages

Skill and career growth opportunities

Share Scheme

24/7 family support

Healthcare Cash Plan

Qualifications

• Experience in retail management and team leadership is essential.
• Ability to drive commercial success and create a fun store experience.

Responsibilities

• Lead your team to provide exceptional customer experiences.
• Drive sales performance and maintain high store standards.

Skills

Positivity

Creativity

Resilience

Stock Management

Leadership

Collaboration

Education

None specified

Tools

Wagestream

Can-Do Academy

Job description

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products.
We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Retail Store Manager

As a Retail Store Manager you'll be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you'll do it with a twist of creativity and a sprinkle of magic. You'll create unforgettable moments for our customers, leaving them with smiles on their faces and inspired to craft memories they’ll cherish with our products!

Through recruiting and nurturing your very own diverse team, you'll support your team by helping them to grow and achieve their potential. But don't forget to have fun along the way – it’s in our DNA after all! We believe that a high performing team is a happy and engaged team.

You’ll spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You’ll showcase an inspirational customer experience by creating ‘moments that matter’ with our customers.

Your Mission

• Delight and inspire every customer by leading a team that offers an exceptional retail experience.
• Create a store experience that's fun, friendly, accessible, and inclusive.
• Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams, to share best practices.
• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s.
• Your store will shine with excellent standards and impeccable merchandising.
• As a Retail Store Manager, you’ll be on the front lines, shoulder-to-shoulder with your team.
• A master of promotional change: You'll be the magician behind transforming our space to align with seasonal trends.
• You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces.

Skills / Behaviours That Will Set You Apart

• Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through.
• Resilient Champion: You can handle the fast-paced retail environment with ease.
• Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro!

Being a Great Leader

• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records.
• Work collaboratively with support departments and peers.
• Speak up for constructive feedback so we can work together to improve!
• Support your team's well-being and aspirations.

Our PERKS really are ‘The Works’

• 25% Colleague Discount!
• MyWorks - Access exclusive online discounts.
• Holiday – 33 days, including bank holidays.
• Wagestream - Claim early access to 50% of your wages.
• Can-Do Academy - Grow your skills and career.
• Share Scheme - Own a piece of The Works!
• 24/7 support for you and your family.
• Healthcare Cash Plan – To support your everyday healthcare costs.
• And loads more!

Our Purpose

To inspire reading, learning, creativity and play - making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do

We Listen. We Care

Each year, we run an anonymous colleague engagement survey to hear your feedback and suggestions.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves.