Retail Apprentice Travel Advisor

TUI Group; Norwich; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits & discounts

Health and wellbeing support

Career development

Pension scheme

Job summary

TUI Group in Norwich is offering a two-year Apprenticeship as a Travel Advisor, leading to a Level 3 Travel Consultant qualification. You’ll learn to sell holidays, cruises and UK breaks, with on-the-job training and a structured online learning platform.

The role emphasizes delivering excellent customer service and supporting customers both in-store and online. The scheme includes a starting hourly rate of £8.50, potential progression, and benefits such as holiday discounts, a pension plan and

Qualifications

• Excellent customer service skills and a passion for tourism.
• Demonstrated ability to achieve goals and targets.
• Self-motivated and open to feedback, staying positive under pressure.
• Willingness to embrace change and adapt to new ways of working.
• Team player who collaborates with customers and colleagues.
• Organised and able to communicate effectively.
• GCSE English and Maths (grades 9–4) required.
• Able to work varied shifts in line with shop hours.

Responsibilities

• Inspire customers and colleagues with your passion for holidays.
• Aim to exceed sales targets; in retail we call it smashing targets.
• Handle customer engagement face-to-face and virtually with confidence.
• Work with colleagues to investigate and resolve questions or complaints.
• Receive training on systems and tools to enhance knowledge and performance.
• Complete practical and written apprenticeship assignments with coaching support.

Skills

Customer service

Team player

Communication

Self-motivated

Adaptability

Education

GCSE English & Maths (grades 9-4)

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Apprentice Travel Advisor in our Norwich store we’ll provide a valuable insight into the world of travel and fully support you in working towards the Level 3 Travel Consultant Apprenticeship. Our two-year Apprenticeship Scheme is structured to develop you in becoming a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary starting of £8.50 per hour which increases after the first year
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
• If things don’t go to plan, your colleague network will actively help you investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive support and training on a variety of systems empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
• You’ll be given time within your working week to complete practical and written assignments via your online learning platform and with the support of your manager and a dedicated learning coach you'll be guided through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.

ABOUT YOU

• Good knowledge of excellent customer service and a genuine passion to work within tourism
• Dedicated to achieve, goals, targets and a Level 3 Travel Consultant qualification
• Self-motivated and willing to act on feedback, remaining positive when faced with challenges
• Willing to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and able to communicate effectively
• Grade 9 – 4 GCSE or equivalent in both English and Maths
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

Please note, if you've been interviewed for this role within the last 6 months, we’re unable to consider a further application at this time.