Retail and Post Office Assistant – Swanage

South Coast Retail Group; Swanage; On-site; GBP 14,445 - 20,573; Part time

Benefits offered by this job

Competitive pay

Post Office training

Career development

Team culture

Job summary

South Coast Retail in Swanage is seeking a part-time Retail & Post Office Assistant to join our friendly team. You’ll provide efficient counter service, handle post office duties, and assist customers with a smile.

We offer DBS checks, weekend availability, and training. You should have at least two years in retail or banking, be numerate, proactive, and capable of lifting parcels. Right to work in the UK required.

Qualifications

• Has at least 2 years’ retail experience (Post Office experience is a bonus, but not essential).
• Is enthusiastic, friendly, and a natural problem-solver.
• Has excellent communication and numeracy skills.

Responsibilities

• Serve customers at the Post Office counter, including handling mail, parcels, bill payments, banking services, and identity checks.
• Provide knowledgeable support on Post Office products and services, ensuring accuracy and compliance. Process cash, card, and cheque transactions confidently and securely.
• Maintain high standards of stock presentation and keep retail areas clean, tidy, and well-organised.
• Assist with daily branch checks, including cashing up, cash lifts, and safe counts.
• Support customers with queries in a calm, friendly, and professional manner—even at busy times.
• Deliver outstanding service with a smile, every time.
• Work closely with a friendly team to keep things running smoothly.

Skills

Retail experience

Customer service

Numeracy skills

Communication skills

Enhanced DBS

Job description

Retail and Post Office Assistant – Swanage

Rate of pay: 12.71

Job Description

Contract: Part-time

Weekend Availability: Required
Experience: Minimum 2 years retail, post office or banking experience preferred
DBS Check: Enhanced DBS required

Who are we?

At South Coast Retail, we’re proud to deliver essential Post Office and retail services across South West England. Our branches are trusted hubs of the community, offering everything from bill payments to everyday essentials, always with a friendly, professional touch.

We’re on a mission to set new standards in customer service and branch excellence. That means investing in great people, creating supportive workplaces, and staying committed to quality in everything we do.
Join us and be part of a growing team that puts community and customer care at the heart of its success.

What are we looking for?

We are looking for energetic, customer-focused people to join us as Retail & Post Office Assistants. If you thrive in a fast-paced environment, love helping people, and pay close attention to detail, you will fit right in.

Responsibilities

• Serve customers at the Post Office counter, including handling mail, parcels, bill payments, banking services, and identity checks.
• Provide knowledgeable support on Post Office products and services, ensuring accuracy and compliance. Process cash, card, and cheque transactions confidently and securely.
• Maintain high standards of stock presentation and keep retail areas clean, tidy, and well‑organised.
• Assist with daily branch checks, including cashing up, cash lifts, and safe counts.
• Support customers with queries in a calm, friendly, and professional manner—even at busy times.
• Deliver outstanding service with a smile, every time.
• Work closely with a friendly team to keep things running smoothly.

Qualifications

• Has at least 2 years’ retail experience (Post Office experience is a bonus, but not essential).
• Is enthusiastic, friendly, and a natural problem‑solver.
• Has excellent communication and numeracy skills.
• Physically fit enough to be able to lift and move parcels.
• Has the right to work in the UK.
• Can pass an enhanced DBS check.

Benefits

• Competitive pay & government pension scheme.
• Full Post Office training provided.
• Fast‑track career development (we love promoting from within).
• Supportive and fun team culture.

Please note: Our branches operate Monday to Saturday, and shift patterns may vary each week depending on business needs.