Retail and Post Office Assistant – Mutley

South Coast Retail Group; Plymouth; On-site; GBP 15,153 - 19,286; Part time

Benefits offered by this job

Competitive pay

Post Office training provided

Fast‑track career development

Supportive and fun team culture

Job summary

South Coast Retail Group is seeking a part-time Retail & Post Office Assistant for Mutley, Plymouth. The role requires weekend availability and at least 2 years in retail or related fields.

You will handle Post Office transactions, customer service, and stock, with an Enhanced DBS check required. Join a team delivering friendly, professional service across South West England.

Qualifications

• Minimum 2 years retail/post office or banking experience preferred.
• Enhanced DBS check required.
• Right to work in the UK.

Responsibilities

• Serve customers at the Post Office counter, including handling mail, parcels, bill payments, banking services, and identity checks.
• Provide knowledgeable support on Post Office products and services, ensuring accuracy and secure transactions.
• Maintain high standards of stock presentation and keep retail areas clean, tidy, and well-organised.
• Assist with daily branch checks, including cashing up, cash lifts, and safe counts.
• Support customers with queries in a calm, friendly, and professional manner — even at busy times.
• Deliver outstanding service with a smile, every time.
• Work closely with a friendly team to keep things running smoothly

Skills

Retail experience

Customer service

Numeracy skills

Job description

Retail and Post Office Assistant – Mutley

Location: Mutley – Plymouth Posted: Jul 17, 2026

Rate of pay: 12.71

Job Description

• Contract: Part-Time
• Weekend Availability: Required
• Experience: Minimum 2 years retail, post office or banking experience preferred
• DBS Check: Enhanced DBS required

Who are we?

At South Coast Retail, we’re proud to deliver essential Post Office and retail services across South West England. Our branches are trusted hubs of the community, offering everything from bill payments to everyday essentials, always with a friendly, professional touch.

We’re on a mission to set new standards in customer service and branch excellence. That means investing in great people, creating supportive workplaces, and staying committed to quality in everything we do. Join us and be part of a growing team that puts community and customer care at the heart of its success.

What are we looking for?

We are looking for energetic, customer-focused people to join us as Retail & Post Office Assistants. If you thrive in a fast-paced environment, love helping people, and pay close attention to detail, you will fit right in.

Responsibilities

• Serve customers at the Post Office counter, including handling mail, parcels, bill payments, banking services, and identity checks
• Provide knowledgeable support on Post Office products and services, ensuring accuracy and compliance. Process cash, card, and cheque transactions confidently and securely
• Maintain high standards of stock presentation and keep retail areas clean, tidy, and well-organised
• Assist with daily branch checks, including cashing up, cash lifts, and safe counts
• Support customers with queries in a calm, friendly, and professional manner — even at busy times.
• Deliver outstanding service with a smile, every time
• Work closely with a friendly team to keep things running smoothly

We’re looking for someone who:

• Has at least 2 years’ retail experience (Post Office experience is a bonus, but not essential)
• Is enthusiastic, friendly, and a natural problem-solver
• Has excellent communication and numeracy skills
• Physical fit enough to be able to lift and move parcels
• Has the right to work in the UK
• Is able to pass an enhanced DBS check

Why Work With Us?

• Competitive pay & government pension scheme
• Full Post Office training provided
• Fast‑track career development (we love promoting from within)
• Supportive and fun team culture

Please note: Our branches operate Monday to Saturday, and shift patterns may vary each week depending on business needs.