Retail and Cafe Associate

Peloton Interactive; Greater London; On-site; GBP 13,776 - 16,531; Full time

Job summary

A leading fitness company is seeking a Retail & Cafe Associate in Greater London. In this role, you'll be the first impression for members, acting as a brand ambassador and maximizing revenue through your product knowledge. The ideal candidate will have sales or hospitality experience, strong communication skills, and a passion for fitness. If you're an upbeat, results-driven individual looking to work in a dynamic environment, apply now to be part of a welcoming team!

Qualifications

• Prior sales or hospitality experience with a genuine desire to exceed goals.
• Strong written and verbal skills, ability to work with a diverse team.
• Hardworking and team-oriented spirit with a 'no task too small' attitude.
• Availability to work a dynamic schedule, including late evenings and weekends.
• An appreciation for fitness and the Peloton mission.

Responsibilities

• Act as a brand ambassador, providing expert knowledge on class types.
• Maximize revenue through exceptional product knowledge in retail and cafe areas.
• Oversee end-to-end stock management for retail.
• Partner with booking departments for on-site member meet-ups.
• Address member feedback with a friendly demeanor.

Skills

Sales or hospitality experience

Strong written and verbal skills

Ambitious and hardworking

Proficiency with Apple products and MS Office

Tools

Salesforce

CMS platforms

Job description

ABOUT THE ROLE

Peloton Studios London operates 365 days a year, delivering world‑class fitness content and boutique experiences to our global community. As a Retail & Cafe Associate, you are the face of the studio—the very first impression our members receive. We are looking for upbeat, results‑driven self‑starters who thrive in fast‑paced environments and are passionate about creating a welcoming, inclusive atmosphere.

YOUR DAILY IMPACT AT PELOTON

• Act as a brand ambassador, providing enthusiastic greetings and expert knowledge on class types, instructors, and the live production experience
• Maximize revenue through exceptional product knowledge and high‑standard merchandising in both the retail and cafe areas
• Oversee end‑to‑end stock management for retail and F&B, ensuring all items are accurately loaded into the CMS and deliveries are verified
• Partner with the Group Booking and Events departments to execute on‑site member meet‑ups and special studio experiences
• Address member feedback across all channels (in‑person, phone, and email) with a friendly, solutions‑oriented demeanor
• Constantly look for opportunities to grow the retail and cafe business by improving current services and presentation

YOU BRING TO PELOTON

• Prior sales or hospitality experience with a genuine desire to exceed goals and provide "white‑glove" service
• Strong written and verbal skills, with the ability to work professionally alongside a diverse team
• An ambitious, hardworking, and team‑oriented spirit with a "no task too small" attitude
• Proficiency with Apple products and MS Office; experience with Salesforce or CMS platforms is a plus
• Availability to work a dynamic schedule, including late evenings and weekends
• An appreciation for fitness, a balanced lifestyle, and the Peloton mission

ABOUT PELOTON

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [e-mail].

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

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