Retail Advisor

BT Group; Poole; Hybrid; GBP 19,424,000 - 20,664,000; Full time

Benefits offered by this job

On-target commission

Private healthcare (optional)

Employee discounts on EE & BT products

Season Ticket Travel Loan

Online GP access

Job summary

BT Group in Poole is seeking a Retail Advisor to support customers in-store, offering friendly, energetic, and expert assistance during trading hours. The role welcomes candidates with no retail experience, providing full training to become the face of EE/BT products and services.

You’ll work around store times, including weekends, to meet customer needs with care and professionalism. The position includes a starting wage of £13.66 per hour for 20 hours per week, with on-target commission and a

Qualifications

• Customer-focused mindset and excellent communication.
• Willingness to learn and adapt to store needs.
• Flexibility to work weekends and varied hours.

Responsibilities

• Assist customers to find the right solutions with energy and empathy.
• Represent the brand and deliver excellent in-store service.

Skills

Customer focus

Communication

Job description

Job DescriptionRetail AdvisorReq ID: 62614Posting Start Date: 10/09/2026Posting End Date: 12/09/2026Job Function: EE RetailDivision: ConsumerJob Location: GBR Poole - EE Shop R195Advertised Salary: 26738.0##**Retail Advisor****Salary: £13.66 per hour****Working hours: 20****Location: Poole**Our stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.**What’s in it for you?*** **£13.66 per hour + on-target commission** – rewarding your performance and drive* **24/7 Online GP access** for you and your immediate family – because your wellbeing matters* **Market-leading paid carer’s leave** – supporting you when your loved ones need you most* **Equal family leave** – 18 weeks full pay and 8 weeks half pay for all new parents* **Massive discounts** on EE & BT products – saving you hundreds every year* **Career development support** – carve your own path with training and progression opportunities* **Season Ticket Travel Loan** – making your commute more affordable* **Volunteering days** – give back to your community with paid time off* **Optional Private Healthcare and Dental** – extra peace of mind for you and your family.At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.**Ready to turn your strengths into a rewarding career? Apply today.***This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.*