Retail Advsior

BT Group; Stoke-on-Trent; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Online GP access

Carer’s leave

Family leave

Discounts on EE & BT products

Job summary

EE Shop in Hanley, Stoke-on-Trent is hiring a Retail Advisor to support customers with energy, telecoms and BT products. The role is full-time (37.5 hours per week) with a flexible schedule across all seven days and store trading hours.

You’ll earn £13.66 per hour plus on-target commission, with perks including online GP access, carer’s leave, family leave, product discounts and a travel loan. Training is provided so no prior retail experience is required.

Qualifications

• No retail experience required; training provided.
• Customer-focused and flexible to work 7 days a week.

Responsibilities

• Assist customers in store and provide solutions.
• Deliver excellent service and meet store targets.
• Maintain store standards and merchandise presentation.

Skills

Customer service

Communication

Job description

Req ID: 61927Posting Start Date: 26/08/2026Posting End Date:Job Function: EE RetailDivision: ConsumerJob Location: GBR Hanley - EE Shop R334Advertised Salary: 26738.0Retail AdvisorSalary: £13.66 per hourWorking hours: 37.5 hrsLocation: HanleyOur stores operate7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.What’s in it for you?£13.66 per hour + on-target commission – rewarding your performance and drive24/7 Online GP access for you and your immediate family – because your wellbeing mattersMarket-leading paid carer’s leave – supporting you when your loved ones need you mostEqual family leave – 18 weeks full pay and 8 weeks half pay for all new parentsMassive discounts on EE & BT products – saving you hundreds every yearCareer development support – carve your own path with training and progression opportunitiesSeason Ticket Travel Loan – making your commute more affordableVolunteering days – give back to your community with paid time offOptional Private Healthcare and Dental – extra peace of mind for you and your family.At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.Ready to turn your strengths into a rewarding career? Apply today.This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.