Retail Advisor

EE Limited; Lichfield; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Commission on-target

Online GP access

Carer's leave

Family leave

Product discounts

Career development

Season ticket loan

Volunteering days

Private healthcare & dental

Job summary

EE Limited is seeking a Retail Advisor to join our stores in the United Kingdom. You’ll be the face of our brand, helping customers find the right solutions with energy, empathy and expertise. No prior retail experience is required—the training you receive will set you up for success, and your resilience and adaptability will help you thrive in a busy, customer-focused environment.

Our stores operate seven days a week, with hours aligned to store trading times. A flexible 7‑day pattern is ideal.

Qualifications

• No prior retail experience required; in-store training provided.
• Flexible to work across 7 days per week.
• Excellent communication and customer empathy required.

Responsibilities

• Assist customers in selecting the right products and services.
• Provide energetic, empathetic, and knowledgeable service in-store.
• Build genuine relationships and represent EE with professionalism.

Skills

Customer focus

Resilience

Adaptability

Target driven

Relationship building

Job description

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for.

Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success.

Ready to turn your strengths into a rewarding career?

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.

Our stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work across 7days per week .We recommend checking this specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.

Benefits

• £13.66 per hour + on-target commission - rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family - because your wellbeing matters
• Market-leading paid carer's leave - supporting you when your loved ones need you most
• Equal family leave - 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products - saving you hundreds every year
• Career development support - carve your own path with training and progression opportunities
• Season Ticket Travel Loan - making your commute more affordable
• Volunteering days - give back to your community with paid time off
• Optional Private Healthcare and Dental - extra peace of mind for you and your family.