Retail Advisor

EE Limited; York and North Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

On-target commission

Online GP access for you and family

Carer’s leave

Family leave (18 weeks full pay)

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Private Healthcare and Dental

Job summary

EE Limited in the United Kingdom is seeking an enthusiastic Retail Advisor to help customers find the right solutions with energy, empathy, and expertise. You’ll be trained thoroughly and become the face of our brand on the shop floor, building genuine relationships and supporting customers daily.

We value adaptability, curiosity, and a proactive mindset; no retail experience is required. The role may include shifts across store trading times and opportunities for growth within the company.

Qualifications

• No prior retail experience required; all training provided.
• Ability to stay calm under pressure and adapt to changing store needs.
• Strong communication and a passion for helping customers find the right solutions.
• Willingness to learn about products and the EE brand.

Responsibilities

• Assist customers daily with energy, empathy, and product knowledge.
• Represent EE as the face of the brand in-store and deliver great service.
• Participate in training and progression opportunities.

Skills

Calm under pressure

Customer focus

Relationship building

Adaptability

Curiosity

Fast learner

Communication

Job description

Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive toward targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success. Ready to turn your strengths into a rewarding career? This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.

Our stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday. We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.

What's in it for you?

• £13.66 per hour + on-target commission - rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family - because your wellbeing matters
• Market-leading paid carer's leave - supporting you when your loved ones need you most
• Equal family leave - 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products - saving you hundreds every year
• Career development support - carve your own path with training and progression opportunities
• Season Ticket Travel Loan - making your commute more affordable
• Volunteering days - give back to your community with paid time off
• Optional Private Healthcare and Dental - extra peace of mind for you and your family.