Retail Advisor

EE Limited; Redcar; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

On-target commission

Online GP access for you and family

Paid carer's leave

Family leave for new parents

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Private Healthcare and Dental

Job summary

EE Limited is seeking a Retail Advisor to support customers with energy, empathy and expert guidance. You will be the face of our brand, helping customers every day and learning on the job through comprehensive training.

The role welcomes candidates with resilience and curiosity, offering flexibility to work across store hours and locations as part of a dynamic team. No prior retail experience is necessary, just the drive to succeed.

Qualifications

• No retail experience required, just drive to succeed and confidence to be yourself.

Responsibilities

• Assist customers and understand their needs to find the right solutions.
• Represent the EE brand with energy, empathy and expertise to build genuine relationships.
• Be flexible to support store trading times and drive toward targets.

Skills

Customer service

Communication

Adaptability

Empathy

Job description

Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive toward targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success. Ready to turn your strengths into a rewarding career? This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.

Our stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday. We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.

What's in it for you?

• £13.66 per hour + on-target commission - rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family - because your wellbeing matters
• Market-leading paid carer's leave - supporting you when your loved ones need you most
• Equal family leave - 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products - saving you hundreds every year
• Career development support - carve your own path with training and progression opportunities
• Season Ticket Travel Loan - making your commute more affordable
• Volunteering days - give back to your community with paid time off
• Optional Private Healthcare and Dental - extra peace of mind for you and your family.