Retail Advisor

BT Group; Crawley; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

On-target commission

Online GP access

Carer’s leave

Family leave

Product discounts (EE/BT)

Training and progression opportunities

Season Ticket Travel Loan

Volunteering days

Private Healthcare and Dental

Job summary

BT Group in Crawley is seeking a Retail Advisor to support customers in-store, delivering energetic, helpful service and building relationships with shoppers.

You will join a team that values resilience and a proactive attitude, with full training provided. Flexible weekend work and shift patterns will be arranged around store trading times.

Qualifications

• No prior retail experience required; training provided.

Responsibilities

• Assist customers at the till and on the shop floor, delivering friendly, helpful service.
• Answer questions, resolve issues, and guide customers to the right products.
• Represent the brand as the first point of contact, ensuring a positive store experience.

Skills

Customer service

Communication

Adaptability

Resilience

Learning mindset

Job description

Req ID: 62506Posting Start Date: 21/09/2026Posting End Date:Job Function: EE RetailDivision: ConsumerJob Location: GBR Crawley - EE Shop 4203Advertised Salary: 26738.0Retail AdvisorSalary: £13.66 per hourWorking hours: 37.5Location: CrawleyOur stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.What’s in it for you?£13.66 per hour + on-target commission – rewarding your performance and drive24/7 Online GP access for you and your immediate family – because your wellbeing mattersMarket-leading paid carer’s leave – supporting you when your loved ones need you mostEqual family leave – 18 weeks full pay and 8 weeks half pay for all new parentsMassive discounts on EE & BT products – saving you hundreds every yearCareer development support – carve your own path with training and progression opportunitiesSeason Ticket Travel Loan – making your commute more affordableVolunteering days – give back to your community with paid time offOptional Private Healthcare and Dental – extra peace of mind for you and your family.At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.Ready to turn your strengths into a rewarding career? Apply today.This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.