Retail Advisor

BT Group; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

On-target commission

Wellbeing support

Carer’s leave

Family leave

Staff discounts

Career development

Travel loan

Volunteering days

Private healthcare

Job summary

EE is seeking a Retail Advisor at the Trafford Centre in Manchester. You will welcome customers, understand their needs, and guide them to the right EE/BT products. The role offers a base hourly rate with on-target commission and extensive training.

No prior retail experience is required; you will receive comprehensive training and development opportunities in a fast-paced, customer-first environment. Weekend availability is preferred to support store trading times.

Qualifications

• No retail experience required; training provided.
• Flexible to work across 7 days including weekends.
• Customer focused with energy, empathy and expertise to assist customers.

Responsibilities

• Assist customers at EE shop floors with product recommendations.
• Drive towards sales targets and provide excellent service.
• Build genuine relationships with customers and represent the brand.

Skills

Customer service

Communication

Sales-driven

Adaptability

Resilience

Job description

Req ID: 62140Posting Start Date: 15/09/2026Posting End Date:Job Function: EE RetailDivision: ConsumerJob Location: GBR - Manchester Trafford CTR - EE Shop 4130Advertised Salary: 26738.0Retail AdvisorSalary: £13.66 per hourWorking hours: 37.5 hrsLocation: Trafford CentreOur stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work across 7 days per week including weekends.We recommend checking this specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.What’s in it for you?£13.66 per hour + on-target commission – rewarding your performance and drive24/7 Online GP access for you and your immediate family – because your wellbeing mattersMarket-leading paid carer’s leave – supporting you when your loved ones need you mostEqual family leave – 18 weeks full pay and 8 weeks half pay for all new parentsMassive discounts on EE & BT products – saving you hundreds every yearCareer development support – carve your own path with training and progression opportunitiesSeason Ticket Travel Loan – making your commute more affordableVolunteering days – give back to your community with paid time offOptional Private Healthcare and Dental – extra peace of mind for you and your family.At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.Ready to turn your strengths into a rewarding career? Apply today.This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.