Resuscitation Department Administrator

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS organization in Harrogate is seeking an administrative professional to provide exceptional customer service and manage the Resuscitation Department's daily operations. The role involves booking training, maintaining records, and ensuring high-quality service to colleagues and external candidates. If you are passionate about making a difference in healthcare, this could be the perfect opportunity for you.

Benefits

Supportive culture

Employee Assistance Programme

Counselling services

Physiotherapy services

Qualifications

• Experience in handling enquiries from internal and external agencies.
• Proficient in using computerized course booking systems.

Responsibilities

• Manage day-to-day administration workload of the Resuscitation Department.
• Book training, maintain records, and prepare course materials.
• Respond to enquiries sensitively and professionally.

Skills

Customer Service

Interpersonal Skills

Data Entry

Microsoft Office

Job description

The post holder will provide excellent customer service via telephone, email, and in person with trust colleagues, external candidates, and on occasion patients to advise on training requirements, book training, and help answer resuscitation-related queries or refer to one of the Resuscitation Officers.

The post holder will manage the day-to-day administration workload and facilities of the department, including answering the telephone, responding to emails, arranging meetings, taking minutes, booking training rooms, stock management, and ordering. They will also manage the diary of the Resuscitation Department and Resuscitation Lead, maintain and manage candidate bookings for resuscitation courses, and prepare and distribute course materials promptly.

The Post holder will be responsible for data entry and record keeping of staff training using the Learning Lab system, including creating courses, booking staff, updating registers, and generating reports to monitor compliance. They will utilize Microsoft Office to produce reports, documents, and audit information, and undertake audits and work to maintain the department’s health and safety standards.

Key Responsibilities

1. Utilize excellent interpersonal skills to handle enquiries from internal and external agencies via phone, email, and face-to-face, prioritizing responses to ensure high-quality service.
2. Ensure all enquiries are addressed professionally and efficiently.
3. Respond sensitively to situations involving upset or distressed candidates, patients, or relatives discussing resuscitation or ReSPECT/DNACPR.
4. Refer to the training needs analysis to ensure colleagues are booked on appropriate resuscitation courses.
5. Use computerized course booking systems to input data, record attendance, and provide accurate attendance reports.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate, North Yorkshire, Leeds, and parts of the North East. We provide outstanding care and value kindness, integrity, teamwork, and equality. If you seek a rewarding NHS career where you can make a difference, HDFT could be the place for you!

We Offer Colleagues

• A supportive culture allowing colleagues to bring their whole selves to work.
• Recognition through awards such as Making a Difference, Team of the Month, and annual Colleague Recognition Awards.
• Employee support and wellbeing programs, including Employee Assistance Programme, counselling, and physiotherapy services.

Please Note

• Posts may close early if sufficient applications are received.
• Visa sponsorship is role-specific; check eligibility before applying.
• No relocation packages are offered for Agenda for Change roles.
• All offers are subject to pre-employment checks.

For further details or informal visits, contact:

Name: Emily McIntosh
Job title: Senior Resuscitation Officer
Email: [e-mail]
Telephone: [phone]