RESTORATION SUPPORT TECHNICIAN

BELFOR Holdings Inc.; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual Pay Review

Life Insurance

Health Cash Plan

Employee Assistance Programme

Induction and E Learnings

Full Uniform

Eye Test

Job summary

BELFOR Holdings Inc. in the United Kingdom is seeking a Support Technician to assist in restoring customers’ homes and businesses. The role involves direct contributions to customer satisfaction, operational efficiency, and safe restoration practices.

Key responsibilities include assisting Restoration Technicians, ensuring quality checks are met, and maintaining equipment and records. Candidates should possess a full manual driving license and have relevant restoration experience. The company offers annual pay reviews and a range of employee benefits.

Qualifications

• Full manual driving license is required.
• Experience in restoration or similar hands-on work is desirable.
• Health & Safety, COSHH training is advantageous but not essential.

Responsibilities

• Assist Restoration Technicians to complete restoration work.
• Communicate clearly and professionally with customers.
• Prepare and maintain equipment and materials for tasks.
• Handle and track customer contents accurately.
• Maintain vehicles and tools to company standards.
• Work in alignment with health and safety standards.
• Be flexible and responsive to operational demands.

Skills

Restoration experience

Communication skills

Time management

Attention to detail

Job description

To support restoration operations by ensuring customers’ homes, businesses, and belongings are restored to the highest possible standard. The Support Technician contributes directly to customer satisfaction, operational efficiency, and the delivery of safe, compliant restoration work.

High‑Quality Restoration Delivery

• Assist Restoration Technicians to complete restoration work to professional and auditable standards
• Ensure tasks meet internal quality checks with minimal rework

Positive Customer Experience

• Provide clear, professional, and supportive communication on every job
• Contribute to high customer satisfaction and service consistency

Reliable Operational Support

• Attend scheduled work, site operations, and emergency call‑outs promptly
• Prepare and maintain equipment, PPE, and materials for all tasks
• Complete job documentation accurately and on time

Contents Processing & Compliance

• Handle, decontaminate, intake, dispatch, and return customer contents in line with BELFOR BKQ P023
• Ensure safe, accurate labelling, storage, and tracking of all items
• Maintain effective communication with internal teams, customers, and third‑party partners
• Support teamwork across onsite and offsite operations

Asset Care & Professional Standards

• Clean and maintain vehicles, tools, and issued assets to company standards
• Present professionally and adhere to PPE/uniform requirements

Safety & Compliance

• Work in full alignment with BELFOR’s health, safety, environmental, quality, and training procedures

Flexibility & Responsiveness

• Work varied hours and travel as required to meet operational demand
• Support the team during peak periods, urgent call‑outs, and changing priorities

Requirements for Role

• Full manual driving license
• Experience in restoration, construction, facilities, cleaning, or similar hands‑on work (desirable).
• Health & Safety, COSHH, or industry‑related training (advantageous but not essential).
• Willingness to complete all mandatory BELFOR training programmes.

What we offer

• Annual Pay Review
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Full Uniform
• Eye Test