Restoration Support Technician

BELFOR Austria GmbH; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

Health Cash Plan

Employee Assistance Programme

Annual Pay Review

Full Uniform

Eye Test

Induction and E Learnings

Job summary

BELFOR Austria GmbH is seeking a Support Technician to assist restoration teams and ensure homes, businesses, and belongings are restored to the highest standards. You will support restoration technicians, prepare equipment, and help deliver safe, compliant restoration work.

Key duties include following quality checks, handling contents with care, and maintaining clear communication with customers and internal teams.

Qualifications

• Full manual driving licence.
• Experience in restoration, construction, facilities, cleaning, or similar hands‑on work.
• Health & Safety, COSHH, or industry‑related training (advantageous).
• Willingness to complete BELFOR training programmes.

Responsibilities

• Assist Restoration Technicians to complete restoration work to professional and auditable standards.
• Ensure tasks meet internal quality checks with minimal rework.
• Provide clear, professional, and supportive communication on every job.
• Attend scheduled work, site operations, and emergency call‑outs promptly.
• Prepare and maintain equipment, PPE, and materials for all tasks.
• Complete job documentation accurately and on time.
• Handle, decontaminate, intake, dispatch, and return customer contents in line with BELFOR BKQ P023.
• Ensure safe, accurate labelling, storage, and tracking of all items.
• Maintain effective communication with internal teams, customers, and third‑party partners.
• Support teamwork across onsite and offsite operations.
• Clean and maintain vehicles, tools, and issued assets to company standards.
• Present professionally and adhere to PPE/uniform requirements.
• Work in full alignment with BELFOR’s health, safety, environmental, quality, and training procedures.
• Work varied hours and travel as required to meet operational demand.
• Support the team during peak periods, urgent call‑outs, and changing priorities.

Skills

Driving

Customer service

Communication

Job description

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

Job Description

To support restoration operations by ensuring customers’ homes, businesses, and belongings are restored to the highest possible standard. The Support Technician contributes directly to customer satisfaction, operational efficiency, and the delivery of safe, compliant restoration work.

High‑Quality Restoration Delivery

• Assist Restoration Technicians to complete restoration work to professional and auditable standards
• Ensure tasks meet internal quality checks with minimal rework

Positive Customer Experience

• Provide clear, professional, and supportive communication on every job
• Contribute to high customer satisfaction and service consistency

Reliable Operational Support

• Attend scheduled work, site operations, and emergency call‑outs promptly
• Prepare and maintain equipment, PPE, and materials for all tasks
• Complete job documentation accurately and on time

Contents Processing & Compliance

• Handle, decontaminate, intake, dispatch, and return customer contents in line with BELFOR BKQ P023
• Ensure safe, accurate labelling, storage, and tracking of all items
• Maintain effective communication with internal teams, customers, and third‑party partners
• Support teamwork across onsite and offsite operations

Asset Care & Professional Standards

• Clean and maintain vehicles, tools, and issued assets to company standards
• Present professionally and adhere to PPE/uniform requirements

Safety & Compliance

• Work in full alignment with BELFOR’s health, safety, environmental, quality, and training procedures

Flexibility & Responsiveness

• Work varied hours and travel as required to meet operational demand
• Support the team during peak periods, urgent call‑outs, and changing priorities

Requirements for Role

• Full manual driving license
• Experience in restoration, construction, facilities, cleaning, or similar hands‑on work (desirable)
• Health & Safety, COSHH, or industry‑related training (advantageous but not essential)
• Willingness to complete all mandatory BELFOR training programmes

What we offer

• Annual Pay Review
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Full Uniform
• Eye Test