Restaurant Technology Problem Manager

McDonald's; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global brand seeks a Restaurant Technology Problem Manager for its London operations. This pivotal role involves enhancing restaurant technology through effective problem management and team leadership. Ideal candidates will have a robust background in system reliability and will lead a team in optimizing technology for UK & Ireland restaurants, with competitive benefits including a salary, bonus, and hybrid working options.

Benefits

Competitive Salary

Bonus

Car Allowance

Hybrid Working Arrangements

Qualifications

• Experience in system reliability.
• Demonstrated team leadership skills.
• Technical expertise in observability tools and cloud services.

Responsibilities

• Own ITIL Problem Management processes.
• Lead a team of Site Reliability Engineers.
• Collaborate with global partners and manage data analytics.

Skills

System Reliability

Team Leadership

Data Analytics

Observability Tools

Cloud Services

Data Architecture

Job description

Restaurant Technology Problem Manager, London

This role involves joining our Service Operations Team to improve restaurant technology and resolve recurring issues. Responsibilities include owning ITIL Problem Management, leading a team of Site Reliability Engineers, managing data analytics, and collaborating with global partners. The ideal candidate will have experience in system reliability, team leadership, and technical skills in observability tools, cloud services, and data architecture. Benefits include a competitive salary, bonus, car allowance, and hybrid working arrangements. The position is within the RGRT team, serving UK & Ireland restaurants and collaborating with various stakeholders. The role requires EU work permit and is based in London, UK.