Restaurant Technology Problem Manager

McDonald's; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Rejoignez l'équipe Service Operations de McDonald’s en tant que Manager des Problèmes Technologiques de Restaurant. Vous serez responsable de l'identification et de la réduction des problèmes récurrents, tout en collaborant avec divers partenaires techniques et équipes. Ce rôle exige d'excellentes compétences en communication, une expertise en gestion d'équipe, ainsi qu'une bonne compréhension des pratiques d'ingénierie de fiabilité et des processus ITIL. McDonald's offre un salaire compétitif, des avantages variés, et soutient la diversité et l'inclusion au sein de son environnement de travail.

Benefits

Salaire compétitif

Bonus

Stationnement gratuit

Accès à la salle de sport

Déjeuners gratuits

Qualifications

• Excellentes compétences en communication et capacité à expliquer des concepts techniques.
• Solides compétences en résolution de problèmes et capacités analytiques.
• Expérience dans la gestion et la direction d'équipes techniques.

Responsibilities

• Gérer les processus de changement et de problème ITIL.
• Produire des rapports sur la fiabilité et la performance des systèmes.
• Mentorer et développer des ingénieurs en fiabilité de site.

Skills

Communication

Résolution de problèmes

Analyse

Tools

Outils d'observabilité

Plateformes BI

Administration système

Services cloud

Job description

Company Description

About Us

McDonald’s has operated in the UK since 1974, with over 1500 restaurants across the UK and Ireland, serving nearly four million customers daily. It is one of the UK’s largest private sector employers, with over 170,000 employees.

Job Description

The Opportunity

Join our Service Operations Team as a Restaurant Technology Problem Manager. You will focus on identifying and reducing recurring issues in our restaurants and services, working across technical, procedural, and behavioral areas to improve our systems and processes.

Responsibilities include:

• Managing ITIL Problem and Change Management processes.
• Leading observability initiatives to enhance system stability.
• Producing reports on system reliability and performance.
• Mentoring and developing Site Reliability Engineers.
• Managing data analytics and governance for system insights.

Team and Stakeholders

This role is part of the Running Great Restaurant Technology (RGRT) team, reporting to the Head of Service Operations. You will collaborate with technology partners and various teams at global, market, and restaurant levels, including franchisees and suppliers.

Qualifications

Ideal Candidate Profile:

• Excellent communication skills, capable of explaining technical concepts to non-technical audiences.
• Strong problem-solving and analytical abilities.
• Experience managing and leading technical teams.
• Knowledge of Site Reliability Engineering practices and ITIL processes.
• Optional technical skills: observability tools, BI platforms, system administration, networking, cloud services, data architecture.

What You’ll Get:

• Competitive salary, bonus, location, and car allowance.
• Free parking, lunch, gym access, and hybrid working arrangements.

Additional Information

Our culture is driven by our values: Serve, Inclusion, Integrity, Community, and Family. We are committed to diversity and creating an inclusive environment where everyone can thrive. We believe in doing the right thing, supporting our communities, and fostering a collaborative and respectful workplace.