Restaurant Team Member

Telford Hotel, Spa & Golf Resort; Madeley; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Health club membership

Golf discounts

QHotels discounts

Family & Friends discounts

Training support fees

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Telford Hotel, Spa & Golf Resort is seeking friendly hospitality staff to support guest service across Food & Beverage areas. You will help maintain brand standards, promote services, and create memorable experiences for guests.

We offer flexible shifts around commitments, access to training and development, and extensive staff benefits including free parking and discounts across golf and The QHotels Collection.

Qualifications

• Passion for delivering exceptional guest service
• Strong customer service skills
• Good time management and organisational skills
• Ability to work under pressure

Responsibilities

• You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met.
• You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Job description

Do you have a passion for a great guest experience?

Are you looking for a flexible job to work around school or commitments?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND...much, much more!

What will I do?

You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Is this the role for me?

• Passion for delivering exceptional guestservice
• Strong customer service skills
• Good timemanagement and organisational skills
• Ability to work under pressure

Curious to find out more?

Telford Hotel, Spa & Golf Resort is located in Telford and is 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18 hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.