Food & Beverage Team Member

Telford Hotel, Spa & Golf Resort; Madeley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health club membership

Golf discounts

QHotels discounts

Family discounts

Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Telford Hotel, Spa & Golf Resort is seeking a hospitality professional to work across our Food & Beverage areas, ensuring guest satisfaction and brand standards are met. You will stay up to date with pricing and promotions to advise guests and maximise sales.

Our 4*, 114-bedroom hotel overlooks Ironbridge Gorge with golf, dining options, a gym, pool, spa and meeting spaces. A great team and service mindset are essential.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Good time management and organisational skills.
• Ability to work under pressure.

Responsibilities

• Work across Food & Beverage areas to ensure guest satisfaction and brand standards.
• Keep pricing and promotions up to date to advise guests and maximise sales.

Skills

Guest service

Customer service

Time management

Organisational skills

Under pressure

Job description

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• ANDmuch, much more!

What will I do?

You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfactionandbrandstandardsare met. You will keep up to date with pricing and promotionsin order to provide advice to guestsand maximise sales.

Is this the role for me?

• Passion for delivering exceptional guestservice
• Strong customer service skills
• Good timemanagement and organisational skills
• Ability to work under pressure

Curious to find out more?

Telford Hotel, Spa & Golf Resort is located in Telford and is 4*, 114‑bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18 hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity,inclusion,and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed forces and have signed the Armed forces Covenant achieving the Silver Award.