Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the quick service restaurant sector is seeking passionate Restaurant Team Members to join their expanding team in the UK. You will play a crucial role in delivering exceptional guest experiences, ensuring food safety, and maintaining cleanliness in a fast-paced environment. If you thrive on customer satisfaction and enjoy working with a dynamic team, this is the perfect opportunity for you.

Qualifications

• Previous customer service experience in a dynamic environment.
• Excellent communication skills.
• Flexibility to work various hours.

Responsibilities

• Welcoming customers and providing friendly service.
• Preparing and maintaining food safety standards.
• Completing cleaning schedules and maintaining operational areas.

Skills

Customer Service

Communication

Teamwork

Flexibility

Job description

Location: LE1 4FB

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to uphold our exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and build a rewarding career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong focus on the customer, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.

Your Key Responsibilities as a Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Resolving simple customer inquiries and referring complex issues to a Manager
• Ensuring food is prepared, stored, and the preparation areas are maintained according to Health & Safety and Audit standards
• Carrying out temperature checks and recording them as per company procedures
• Completing daily and weekly cleaning schedules as per the cleaning chart
• Following standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards for crew stations and shift manager instructions
• Being aware of the restaurant's goals and targets to contribute effectively
• Maintaining operational and kitchen areas to exceed customer expectations for cleanliness, comfort, and convenience, including restocking workstations
• Reporting all work-related near misses, injuries, and illnesses promptly
• Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when required