Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading restaurant chain in the UK is seeking enthusiastic Restaurant Team Members to provide exceptional guest experiences. Join a dynamic team where your passion for customer service and coffee will shine. Enjoy a flexible schedule in a fast-paced environment, contributing to the success of a rapidly expanding brand.

Qualifications

• Previous customer service experience in a dynamic, fast-paced environment.
• Flexible availability including early mornings, afternoons, evenings, and weekends.

Responsibilities

• Welcoming customers with a smile and friendly attitude.
• Providing fast, friendly, and accurate service.
• Maintaining food safety standards and cleanliness.

Skills

Customer Service

Communication

Flexibility

Job description

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Job Details

• Salary: Hourly paid
• Job Type: Full-time & Part Time available
• Location: B2 4EU

About Us

Tim Hortons is expanding across the UK and we need brilliant people like you to help us. We are part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are growing in the UK with plans to open hundreds of restaurants over the next 10 years.

Role Overview

We are looking for outgoing Restaurant Team Members to join our team on a permanent basis. You will deliver exceptional guest experiences, whether greeting customers or preparing bakery items. Your energy and passion for guest service will make you a top team member in our fast-paced environment.

Qualifications and Skills

• Previous customer service experience in a dynamic, fast-paced environment
• Excellent communication skills
• Flexible availability including early mornings, afternoons, evenings, and weekends
• A passion for customer service and coffee

Key Responsibilities

• Welcoming customers with a smile and friendly attitude
• Providing fast, friendly, and accurate service
• Resolving simple customer inquiries and escalating complex issues to management
• Maintaining food safety standards and cleanliness
• Conducting temperature checks and recording results
• Completing cleaning schedules
• Adhering to quality, speed, and sanitation standards
• Supporting restaurant performance goals
• Keeping operational areas clean and stocked
• Reporting work-related incidents
• Following safety procedures and wearing PPE when instructed

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Restaurants