Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Restaurant Team Members to join their dynamic team in Ipswich. This role offers the chance to provide exceptional guest experiences in a fast-paced environment, where your passion for customer service and coffee will shine. As a vital part of the team, you will engage with customers, ensure food safety, and maintain cleanliness standards. With opportunities for growth and a focus on delivering true hospitality, this position is perfect for those looking to advance their careers in a thriving company. Join us and be part of something special!

Qualifications

• Positive team player with previous customer service experience.
• Excellent communication skills with a strong focus on customers.

Responsibilities

• Welcoming customers and delivering friendly service.
• Ensuring food safety and cleanliness standards are met.
• Maintaining operational areas to exceed customer expectations.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Job description

Location: Ipswich (IP1 5QP)

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment? Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us. Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you will be a positive team player, who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).

If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee, then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Your Key Responsibilities As Restaurant Team Member Include:

1. Welcoming every customer with a smile and being genuinely friendly at all times.
2. Delivering fast, friendly and accurate service to all customers.
3. Attempting to resolve simple customer enquiries and referring difficult customer enquiries to a Manager.
4. Ensuring food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards.
5. Carrying out temperature checks and recording as per company process.
6. Completing daily and weekly cleaning schedules as per cleaning chart.
7. Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation.
8. Adhering to restaurant performance standards for crew stations and as per shift manager directions.
9. Being aware of the goals and targets of the restaurant to ensure your actions contribute towards achieving them.
10. Maintaining operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations.
11. Reporting all work related near misses, injuries and illnesses as soon as possible.
12. Following correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed.