Restaurant Team Member

Tim Hortons; Ballymena; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant team at an expanding quick service restaurant, where your passion for customer service will shine. As a Restaurant Team Member, you'll create exceptional guest experiences, from greeting customers to preparing delicious bakery items. This role offers the chance to work in a dynamic environment with opportunities for career growth. If you thrive in fast-paced settings and love coffee, this is the perfect opportunity for you. Be part of a company that values its team and customers alike, and help us deliver true Canadian hospitality to the UK market.

Qualifications

• Previous customer service experience in a dynamic environment.
• Ability to work flexible hours including weekends.

Responsibilities

• Welcoming customers and providing friendly service.
• Ensuring food safety and cleanliness standards are met.
• Maintaining operational areas to exceed customer expectations.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Education

High School Diploma

Job description

Restaurant Team Member

Location: BT423GA

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK, and we need brilliant people like you to help us.

Tim Hortons is a part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.

We put customers at the forefront of everything we do. We are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage, along with opportunities to grow your career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether greeting guests or preparing bakery items, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position!

Your key responsibilities include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Providing fast, friendly, and accurate service to all customers
• Resolving simple customer inquiries and referring complex issues to a Manager
• Ensuring food is prepared, stored, and served according to Health & Safety and Audit standards
• Carrying out temperature checks and recording results as per company procedures
• Completing daily and weekly cleaning schedules as per the cleaning chart
• Following standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards and shift manager instructions
• Being aware of and contributing towards the restaurant's goals and targets
• Maintaining operational and kitchen areas to exceed customer expectations, including restocking workstations
• Reporting all work-related near misses, injuries, and illnesses promptly
• Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when required