Restaurant Supervisor (Full-time)

Accor Hotels; ST Andrews; On-site; GBP 22,000 - 32,000; Full time

Job summary

An iconic luxury hotel is seeking a passionate Restaurant Supervisor to lead a dynamic team in delivering exceptional dining experiences. This role offers a unique opportunity to develop your leadership skills while ensuring high standards of service and guest satisfaction. You will be at the forefront of creating memorable experiences for guests, managing restaurant operations, and mentoring team members. Join a forward-thinking company that values growth and development, offering competitive benefits and a vibrant work environment. If you are ready to take your career in hospitality to the next level, this position is perfect for you.

Benefits

Staff shuttle service

Competitive TRONC share

Gratuities on top of salary

Opportunities for development

Complimentary staff canteen

50% off dining

Employee rates for Spa treatments

Access to gym and pool

On-the-job training

Regular social events

Qualifications

• Maintain a positive attitude and good communication skills.
• Commit to delivering high levels of customer service.

Responsibilities

• Supervise restaurant operations and allocate duties to team members.
• Handle guest inquiries and ensure compliance with health standards.
• Monitor product quality and manage inventory control.

Skills

Positive attitude

Good communication skills

Customer service

Flexibility

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic five-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

As Restaurant Supervisor you will besupervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

If you are anambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success, then we are looking for you!

A little bit about what you will be doing:

• Monitor, observe and assist in evaluating team member performance
• To takeresponsibility for the restaurant during the shift, allocating team members their duties and monitoring the smooth running of the outlet.
• To have additional responsibilities within the outlet outside of the shift; such as Schedules, incentives for sales, training etc.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Assist in monitoring inventory and inventory control
• To attend to all guest requests, being constantly aware of anticipating guests needs and to remain in the outlet at all times during service.
• Ensure LQA and Fairmont Standards are met at all times
• Other duties as assigned

Qualifications

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Eligible to work in the UK

Additional Information

• Staff shuttle service to/from St Andrews
• Very competitive equal share of TRONC based on hours worked
• Gratuities on top of salary and TRONC
• Opportunities for development and growth across Accor properties worldwide
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events
• Access to PressReader