Restaurant Supervisor

Torquay Leisure Hotels Ltd; Torquay; On-site; Full time

Job summary

Join TLH Leisure Hotels as a Restaurant Supervisor, where you will lead a dynamic team in delivering exceptional guest experiences. This permanent full-time role offers a competitive hourly rate and a range of benefits, including free use of leisure facilities and discounts. If you have a passion for hospitality and team management, we want to hear from you!

Benefits

Free use of leisure facilities

Discounts on Aztec Spa treatments

Discounts on accommodation for friends and family

Free staff meals while on duty

Up to 28 days annual leave

Workplace pension scheme

Qualifications

• Previous Restaurant and Team Management experience required.
• Ability to lead and motivate a team.
• Strong focus on guest experience and service standards.

Responsibilities

• Oversee the restaurant and deputise for the Restaurant Manager.
• Drive excellence in guest experience through service standards.
• Facilitate effective communication and teamwork.

Skills

Team Management

Customer Service

Communication

Job description

TLH Carlton Hotel, Falkland Road, Torquay, TQ2 5JJ

It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As a Restaurant Supervisor, you will bring energy, personality and a great work ethic to our Hotel Restaurant team, creating a relaxing environment for our guests and leaving them excited to repeat the experience. You will be responsible to the Restaurant Manager and will undertake management duties in their absence.

The successful candidate must have previous Restaurant and Team Management experience.

Your responsibilities will include:

• Overseeing the restaurant whilst on duty, deputising the Restaurant Manager in their absence.
• Drive excellence in the guest experience through continuous monitoring, and innovation, of service standards.
• Lead and motivate a team to achieve high levels of customer service.
• Facilitate effective communication with team members, to nurture motivation and a great team working environment.

Our values – STARS

Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:

• Service – Ensuring the smooth running of the restaurant delivering exceptional service to our guests
• Teamwork – With supervisory experience and a passion for hospitality you will be dedicated to promoting the highest levels of colleague engagement, collaboration, and team working
• Attitude – Someone who can lead by example as well as get actively involved in the day-to-day business operations
• Respect – Being kind and considerate to all guests and other members of the TLH team
• Safe and Sustainable –To ensure that safe working practices are being maintained during food service times

What we have to offer:

As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:

• Free use of the leisure facilities (during selected times)
• Discounts on Aztec Spa treatments and facilities
• Discounts on accommodation and Aztec Leisure memberships for friends and family
• Full induction to ensure you hit the ground running
• Free staff meals whilst on duty, when available
• Up to 28 days annual leave
• Workplace pension scheme (subject to eligibility criteria)

Hours and rate of pay

This is a permanent full-time role of 30 hours over 5 days working split shifts (including Breakfast and Dinner shifts each day) and requiring weekend availability.

Hourly Rate: £12.45 per hour.

About TLH Leisure Resort

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join Team TLH? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.

Alternatively please send your CV and a covering letter to:

Write to: HR Department, TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HL