Restaurant Supervisor

Aparium Hotel Group; Weymouth; On-site; GBP 25,000 - 40,000; Full time

Job summary

An innovative hospitality group is seeking a Restaurant Supervisor to lead a dynamic team in delivering exceptional dining experiences. This role involves overseeing daily operations, ensuring high service standards, and fostering a collaborative environment. With a focus on guest satisfaction and team development, you will play a crucial role in enhancing the restaurant's reputation. The ideal candidate thrives in a fast-paced setting, possesses strong leadership skills, and is passionate about the food and beverage industry. Join a company that values community and character, and make a significant impact in a vibrant restaurant atmosphere.

Qualifications

• 5+ years of restaurant experience with at least 2 years in a leadership role.
• Proficiency in relevant software and systems for restaurant management.

Responsibilities

• Oversee daily operations to ensure smooth service and high-quality guest experience.
• Support front-of-house staff through training, scheduling, and performance management.

Skills

Guest Service

Leadership

Communication

Organization

Problem Solving

Education

5 years restaurant experience

2 years in leadership

Tools

Word

Excel

Reservation Systems

POS Systems

Inventory Tools

Job description

Reports to Restaurant General Manager of Rosewild

Evenings and Weekends required

THE ROLE

As the Restaurant Supervisor, you will assist in leading the Restaurant, Bar and In-Room Dining Service F&B Team to execute the daily breakfast, lunch, brunch and dinner services in our restaurant. The Restaurant Supervisor is expected to lead by example while engaging with associates and guests before, during, and after services. We encourage our leaders to inspire and challenge each other to be their best.

The Restaurant Supervisor reports directly to the Restaurant General Manager. It is critical that the person in this position is both tactical and strategic. All leaders at Aparium are required to actively identify needs and personally ensure improvements. We are a young, rapidly growing company, so adaptability and hands-on involvement are essential.

A large degree of self-motivation is needed to drive the department, collaborating with the Culinary Team to execute your restaurant concept at a high level. As a leader within Aparium Hotel Group, you will work with a talented, collaborative, humble, and experienced team. The Restaurant Supervisor will maintain and execute the Standards of Service, ensuring a successful member and guest experience.

WHAT YOU WILL DO

• Oversee daily operations to ensure smooth service and high-quality guest experience
• Supervise and support front-of-house staff, including training, scheduling, and performance management
• Uphold and enforce service standards, policies, and procedures
• Assist in managing reservations and ensuring effective table turnover during peak hours
• Handle guest inquiries, concerns, and special requests professionally
• Contribute to sales growth through upselling and enhancing guest satisfaction
• Ensure timely setup of the dining room and effective communication with the F&B Department
• Manage inventory, control breakage/loss, and oversee cleanliness and maintenance of restaurant spaces
• Model the company's principles of People, Place, and Character, fostering collaboration and hospitality
• Maintain communication with Membership and F&B Management teams to align on priorities

HOW YOU WILL LEAD

• Support your team through coaching, counseling, and constructive feedback
• Collaborate with all hotel departments to provide an excellent guest experience
• Maintain professionalism and respect in all interactions
• Become a subject matter expert in membership details and restaurant service, guiding others kindly and knowledgeably
• Align initiatives with operational goals and budgets, demonstrating business acumen

WHO WE ARE

Hotels done differently. We believe in People, Place, and Character, creating valued environments where individuals are celebrated and communities are honored. Our properties aim to elevate staff pride and guest experience, emphasizing community and culture.

The Jasper Hotel in Fargo exemplifies this ethos, offering 6,000 sq ft of flexible space, 125 rooms, and features like Rosewild Restaurant, a lobby lounge, and a café.

WHO YOU ARE

You thrive in a dynamic restaurant environment, controlling chaos and making each guest feel special. You are attentive, courteous, efficient, and motivate others through confidence and collaboration. Highly organized, you excel under pressure while maintaining professionalism.

WHAT YOU WILL NEED

• Passion for community, restaurants, and guest service
• Minimum 5 years' restaurant experience, with at least 2 years in leadership
• Proficiency in Word, Excel, and relevant systems
• Knowledge of reservation and POS systems, reporting, and inventory tools
• Understanding of service, labor control, maintenance, merchandising, and accounting
• Ability to obtain certifications such as IPACT, Food Handlers, and ServSafe within specified timelines
• Comprehensive knowledge of food & beverage items, ingredients, and service standards
• Basic knowledge of wines and spirits
• Flexibility to work varied schedules, including nights, weekends, and holidays
• Fluency in English, both verbal and non-verbal
• Physical ability to stand, walk, and lift up to 50 lbs; work in extreme temperatures

We are an equal opportunity employer committed to diversity and inclusion. We are a smoke-free, drug-free facility and participate in E-Verify.