Restaurant Supervisor

Chartwells Independent; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways and MyLearning

Digital GP and wider healthcare

Exclusive travel discounts

Discounts on groceries

Cinema ticket discounts

Cash rewards

Wellness and fitness classes

Job summary

Chartwells Independent in London is seeking an experienced Supervisor to lead the day-to-day operation of a high-quality corporate hospitality site. You’ll be a visible, hands-on presence, supporting the team during service and ensuring guests receive a warm, professional experience.

This role blends team supervision with operational responsibility and exceptional customer service. You’ll help maintain standards across restaurant, pantry and service areas, assist with rosta planning and

Qualifications

• Must have supervisory experience in a restaurant, cafe, contract-catering or hospitality environment.
• Ability to lead a team and maintain high standards during busy service.
• Strong customer service skills and attention to detail.

Responsibilities

• Lead, motivate and support the front-of-house team
• Assist with daily setup and smooth running of the operation
• Maintain excellent service, cleanliness and presentation
• Ensure displays, counters and service areas are prepared
• Support rota planning, training and team communication
• Check menus, labels and allergen information for accuracy
• Ensure compliance with food safety and safety procedures
• Respond to guest requests and feedback
• Support client events and hospitality services
• Collaborate with management, kitchen and site teams
• Identify opportunities to improve service and guest experience

Skills

Supervisory experience

Team leadership

Customer service

Hospitality industry knowledge

Job description

Supervisor

Location: London

Salary: £40,000 per annum

We’re looking for an experienced and enthusiastic Supervisor to join a high-quality corporate hospitality operation in London.

Working closely with the General Manager and Deputy General Manager, you’ll help lead the day-to-day running of the whole operation. You’ll be a visible, hands-on presence, supporting the team during service and ensuring that every guest receives a warm, professional and memorable experience.

This is a varied role combining team supervision, operational responsibility, and exceptional customer service. You’ll help create a positive working environment while maintaining excellent standards across the restaurant, pantry, hospitality, and service areas.

Key responsibilities

• Lead, motivate and support the front-of-house team
• Assist with the daily setup and smooth running of the whole operation
• Maintain excellent standards of service, cleanliness and presentation
• Ensure food displays, counters and service areas are attractive and fully prepared
• Support rota planning, team communication and training
• Check menus, product labels and allergen information for accuracy
• Help ensure compliance with food safety, health and safety, and company procedures
• Respond confidently to guest requests, feedback and operational issues
• Support the delivery of meetings, hospitality services and client events
• Work collaboratively with the management, kitchen and wider site teams
• Identify opportunities to improve service and the overall guest experience

About you

You’ll have previous supervisory experience within a restaurant, café, contract-catering or hospitality environment. A natural people person, you’ll be confident leading a team, maintaining high standards and remaining calm during busy service periods.

You’ll be organised, reliable and attentive to detail, with a genuine passion for great food and customer service. Most importantly, you’ll enjoy leading from the front and working alongside the team to deliver an outstanding operation.

If you’re a proactive Supervisor looking for your next opportunity in London, we’d love to hear from you.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classe