Restaurant Supervisor

BUPA; Cheltenham; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Paid breaks

Free meals on shift

28 days holiday

Employee wellbeing benefits

Job summary

Bupa's Richmond Villages Cheltenham is seeking a Restaurant Supervisor to support daily hospitality operations in a retirement living setting. The role involves supervising staff, organizing rotas, and handling administration while ensuring residents receive dignified, personalized service during meals.

Shifts range 08:00–20:00, including weekends; applicants must be 18+ due to alcohol service, with a part-time 16-hour week commitment at £13.60 per hour with paid breaks.

Qualifications

• Experience in customer service or hospitality would be beneficial.
• Ability to communicate clearly with residents and staff.
• Willingness to learn and support a hospitality team.

Responsibilities

• Support the day-to-day management of the hospitality team.
• Assist with staff supervision and maintaining high service standards.
• Create and manage staff rotas to ensure appropriate staffing levels.
• Complete administration duties (about 50% of the role) including records, schedules and reporting.
• Monitor attendance, holidays and shift cover arrangements.
• Assist Hospitality Manager with operational organisation and team performance.
• Set up for business and serve at mealtimes; serve drinks when over 18.
• Ensure restaurant, café and kitchen areas are tidy and meet high standards.

Skills

Customer service

Team communication

Catering support

Job description

Job Description:

Restaurant Supervisor

Richmond Villages Cheltenham, Hatherley Lane, Gloucestershire, GL51 6PN

£13.60 per hour - Paid breaks

Permanent part time - 16 hours per week

shifts will fall between 08:00 and 20:00, including weekends. (Applicants must be 18+ due to the requirement to serve alcohol.)

We make health happen

At Bupa, we offer essential support when it matters most. Richmond Villages Cheltenham provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10.

Our waiting on staff play an important role as your presence during mealtimes is crucial. It ensures residents receive dignified, personalized attention, promotes social interaction, and contributes to overall well-being.

You'll help us make health happen by:

• Supporting the day-to-day management of the hospitality team.

• Assisting with staff supervision, providing guidance and support to ensure high service standards are maintained.

• Taking accountability for creating and managing staff rotas, ensuring appropriate staffing levels are in place to meet business needs.

• Completing administration duties (approximately 50% of the role), including updating records, managing schedules, handling departmental paperwork, and supporting reporting requirements.

• Monitoring attendance, holiday requests, and shift cover arrangements.

• Supporting the Hospitality Manager with operational organisation and team performance

• Setting up for business & serving at mealtimes

• Serving drinks at the bar as required (only applicable to applicants over 18 years old)

• Ensuring that the restaurant and café & kitchen are tidy and meet all high standards

You'll help us make health happen by:

• Setting up tables in the restaurant and café

• Serving in the restaurant and café at mealtimes

• Preparing trays and providing room service to village residents who wish to stay in their rooms for meals

• Serving drinks at the bar as required (only applicable to applicants over 18 years old)

• Ensuring that the restaurant and café are tidy and meet all high standards

• Keeping the kitchen area clean and tidy at all times

• You may also be asked to support other areas as required, such as serving meals to or removing trays from resident's rooms, restocking resident's personal kitchens or delivering refreshments to other locations in the village.

Key Skills / Qualifications needed for this role:

You are a person who cares deeply for others and is driven to make a significant impact on people's lives. With your background in customer service, and potentially some experience in catering or kitchen roles-though not essential as training is provided-you excel in communication. You thrive in a tight-knit team setting, engaging with individuals from diverse backgrounds. Committed to providing outstanding service to our residents, you apply your expertise in upholding a clean, orderly, safe, and sanitary environment.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7.

• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350

• Free meal with every 8 hour shift

• 28 days holiday.

• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.

• Wagestream - Have early access up to 40% of your earned wages within minutes.

• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.

• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim tooffer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Care Home - Facilities & Home Support

Locations: Richmond Village Cheltenham