Receptionist

Bupa; Cheltenham; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Free meal with every shift

28 days holiday

Pension plans

Job summary

Richmond Village Cheltenham, part of Bupa, is seeking a Receptionist to warmly welcome visitors and support front-of-house operations at the care home village.

You will manage sign-ins, take and relay messages, address resident queries, handle mail and bookings, and maintain up-to-date records as part of a two-week rolling rota for 20 hours per week.

Qualifications

• Previous reception or care home experience preferred.
• Excellent communication and superb phone etiquette.
• Proficiency with Microsoft Office and attention to detail.

Responsibilities

• Offer refreshments to visitors, and manage sign-ins.
• Handle incoming calls, direct them appropriately, and relay messages.
• Address resident queries and report them as necessary.
• Process financial transactions for sundry items, issue receipts, and confirm payments.
• Update display boards with current information.
• Manage mail, ensuring prompt correspondence and reporting unresolved items.
• Coordinate bookings and update records for restaurant reservations, maintenance, and transport.
• Keep records current, including forms, room status, and resident lists.

Skills

Reception experience

Care home experience

Excellent communication

Phone etiquette

Attention to detail

Tools

Microsoft Office

Job description

Job Description: Receptionist for Premium Retirement Village

Richmond Village Cheltenham, Hatherley Lane, Cheltenham, GL51 6PN

£12.90 per hour -Paid breaks

Permanent part time (20 hours) on a two week rolling rota as follows: Monday & Tuesday 9am- 2pm OR 2pm – 7pm every other week Wednesday 2pm – 7pm every week Friday 9am-2pm OR 2pm-7pm every other week Saturday & Sunday – 9am-1pm /1pm – 5pm every other weekend

We make health happen

At Bupa, we offer essential support when it matters most. Richmond Villages Cheltenham provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10. As the front of house, you represent the welcoming spirit of our award‑winning village. Our reception team is crucial in providing a warm welcome to our visitors, whether they're greeting them in person or speaking with them over the phone. You’ll help us make health happen by:

• Offering refreshments to visitors, and manage sign‑ins.
• Handle incoming calls, direct them appropriately, and relay messages.
• Address resident queries and report them as necessary.
• Process financial transactions for sundry items, issue receipts, and confirm payments.
• Update display boards with current information.
• Manage mail, ensuring prompt correspondence and reporting unresolved items.
• Coordinate bookings and update records for restaurant reservations, maintenance, and transport.
• Keep records current, including forms, room status, and resident lists.

Key Skills / Qualifications needed for this role:

• Previous experience in reception or care home roles is beneficial.
• Applicants must have excellent communication abilities and a superb phone etiquette, as well as familiarity with Microsoft Office.
• Additionally, they should exhibit outstanding attention to detail and the ability to manage time efficiently, which are crucial for teamwork and independent tasks.

Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health‑related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift.
• 28 days holiday.
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest‑free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Part time Job Area: Care Home - Facilities & Home Support Locations: Richmond Village Cheltenham Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.