Restaurant Supervisor

YardBird (The Dirty Onion); Belfast City District; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Industry training & NVQs

29 days holiday pro rata

Staff discounts at partner venues

Company events

Health & wellbeing initiatives

Job summary

Yardbird is seeking an experienced Restaurant Supervisor to lead day-to-day service, host duties and support training for new staff at YardBird (The Dirty Onion). The role involves maintaining cleanliness, health and safety, handling complaints and ensuring customer satisfaction.

You will oversee opening/closing procedures and uphold Beannchor Group standards, with progression opportunities within hospitality. Shifts include evenings and weekends, with access to industry training and NVQs.

Qualifications

• 2 years' experience in a busy table-service restaurant.
• Strong leadership and team management skills.
• Excellent communication, problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Availability to work varying shifts, including evenings and weekends.
• 1 year's supervisory experience in a similar busy restaurant is desirable.

Responsibilities

• Overseeing day-to-day service operations of the restaurant on shift.
• Hosting and waitressing shifts.
• Supporting with training and induction of new restaurant staff.
• Overseeing restaurant cleanliness and reporting any maintenance concerns.
• Resolving complaints and ensuring customer satisfaction.
• Enforcing health and safety practices, including sanitation and food hygiene.
• Ensuring consistent quality standards during service.
• Overseeing the opening and closing of the premises, including set-up and clean down.

Skills

Leadership

Team management

Communication

Problem-solving

Conflict resolution

Fast-paced environment

Shifts flexibility

Job description

Yardbird - Restaurant Supervisor

We are seeking an experienced, customer-focussed Restaurant Supervisor to join our team at Yardbird.

Key responsibilities:

• Overseeing day-to-day service operations of the restaurant on shift
• "Hosting" and waitressing shifts
• Supporting with training and induction of new restaurant staff
• Overseeing restaurant cleanliness and reporting any maintenance concerns
• Resolving complaints and ensuring customer satisfaction
• Enforcing health and safety practices, including sanitation and food hygiene
• Ensuring consistent quality standards during service
• Overseeing the opening and closing of the premises, including set-up and clean down.

Essential Criteria:

• 2 years' experience in a similar busy (table service) restaurant.
• Strong leadership and team management skills.
• Excellent communication, problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Availability to work varying shifts, including evenings and weekends.

Desirable Criteria:

• 1 year's supervisory experience in a similar busy (table service) restaurant

In return we offer the successful candidate, an opportunity to become part the Beannchor Group, one of the province's largest operators of licensed premises and to progress your career within hospitality.

When you join our team, you'll benefit from:

• Online and classroom training, including industry-recognised qualifications, NVQs
• Up to 29 days holiday pro rata
• 20% off food at Bullitt Hotel, Little Wing Pizzeria, The National, and the Hillside
• Company events and seasonal parties
• Access to health and wellbeing initiatives, including free counselling programme

Yardbird is an equal opportunities employer.

The Company reserves the right to apply enhanced shortlisting criteria.