Restaurant Shift / Floor Manager

Tim Hortons; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Tim Hortons is seeking a Restaurant Shift / Floor Manager to join their expanding team in Wolverhampton. The ideal candidate will have experience in restaurant management, strong leadership skills, and a passion for customer satisfaction. This role includes overseeing operations, driving sales, and ensuring high standards of food hygiene and safety.

Qualifications

• Previous experience managing restaurants.
• Excellent communication skills.
• Strong leadership and team player.

Responsibilities

• Lead by example, prioritizing customer satisfaction.
• Support the team to maintain operational efficiency.
• Monitor KPIs such as sales and staff turnover.

Skills

Leadership

Customer Service

Communication

Teamwork

Job description

Restaurant Shift / Floor Manager

Location: WV11 1BP

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of new restaurants over the next 10 years.

We prioritize customer satisfaction and are looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and a positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a focus on customer service, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customer satisfaction.
• Maintain a customer-focused approach in all operations.
• Ensure accurate staff scheduling to meet customer demand.
• Support the team to maintain operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide feedback, set goals, and support team members' development.
• Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak times, adjusting strategies accordingly.
• Ensure products are properly merchandised and stocked, and marketing campaigns are executed effectively.
• Coach employees on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate the team towards continuous enhancement.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by maintaining composure under pressure.
• Manage weekly stock orders and quality checks.
• Schedule maintenance for equipment and ensure operational standards are met.
• Oversee opening and closing procedures, cleanliness, food hygiene, and customer experience.
• Ensure health and safety procedures are followed, reporting incidents promptly.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined work approach.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.