Restaurant Shift / Floor Manager

Tim Hortons; Nuneaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Tim Hortons as a Restaurant Shift / Floor Manager and be part of an expanding team in the UK. You will lead customer service initiatives, manage staff, and ensure operational excellence in a fast-paced environment. This role offers competitive pay, growth opportunities, and a chance to thrive in a dynamic coffee culture.

Qualifications

• Previous experience managing restaurants.
• Flexible and disciplined approach to work.
• Good numeracy and literacy skills.

Responsibilities

• Lead by example in customer service and staff management.
• Monitor KPIs and ensure operational efficiency.
• Support team development and manage performance issues.

Skills

Customer Service

Leadership

Communication

Team Development

Sales Management

Job description

Restaurant Shift / Floor Manager

Location: CV10 7SD

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer experience and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you will be a great leader and positive team player, with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. You should possess excellent communication skills, a strong focus on customer satisfaction, and flexibility to work various hours, including early mornings, afternoons, evenings, and weekends.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

• Customer Service: Lead by example, prioritize customer needs, ensure accurate staff scheduling, support operational efficiency, and conduct regular store walks from the customer's perspective.
• People: Encourage staff suggestions and concerns, provide performance feedback, set goals, support team development, promote dignity and respect, and manage performance issues in collaboration with HR.
• Driving Sales: Understand sales patterns, manage product merchandising and marketing campaigns, coach staff on upselling, and continuously identify areas for improvement based on employee incentives.
• Operations: Monitor KPIs such as sales and safety standards, maintain equipment and inventory, oversee opening and closing procedures, ensure cleanliness and food hygiene standards, and adhere to Health & Safety protocols. Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined approach to work.
• Experience in food environments is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.