Restaurant Shift / Floor Manager

Tim Hortons; Weston-super-Mare; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading coffee chain as a Restaurant Shift / Floor Manager in Weston-super-Mare. You will lead a dynamic team, ensuring exceptional customer service and operational efficiency. With a competitive salary and opportunities for growth, this role is perfect for those passionate about the restaurant industry and customer satisfaction.

Qualifications

• Experience in a fast-paced restaurant or customer service environment.
• Ability to manage a team and handle customer complaints.
• Good numeracy and literacy skills.

Responsibilities

• Lead customer service operations and maintain a customer-focused environment.
• Manage staff scheduling and performance feedback.
• Monitor KPIs and ensure compliance with health and safety standards.

Skills

Customer Service

Leadership

Communication

Flexibility

Education

Previous experience in restaurant management

Job description

Restaurant Shift / Floor Manager

Location: BS23 3WL

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of the fabric of Canada, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To be successful as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a focus on customer service, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customers.
• Maintain customer-focused operations.
• Accurate staff scheduling to meet demand.
• Support operational efficiency through regular store walks.

People

• Encourage staff suggestions and concerns.
• Provide performance feedback, set goals, and offer support.
• Create a positive team environment, ensuring dignity and respect for all employees.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales trends, popular products, and peak times.
• Ensure proper product merchandising and marketing.
• Coach staff on upselling and suggestive selling.
• Identify areas for improvement, motivating staff via incentives.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by maintaining composure under pressure.
• Manage weekly stock orders and quality checks.
• Schedule preventative maintenance for equipment.
• Oversee inventory, opening/closing procedures, and cleanliness standards.
• Ensure compliance with food hygiene and safety regulations.
• Report incidents promptly to the Regional Manager.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Previous experience in restaurant management.
• Flexible and disciplined work approach.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Knowledge of health and safety procedures.