Restaurant Shift / Floor Manager

Tim Hortons; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Shift/Floor Manager, where you will lead a dynamic team in a fast-paced environment. This role offers the chance to enhance customer satisfaction and drive sales while ensuring operational efficiency. With a focus on team development and a commitment to high standards, you will play a crucial role in shaping the customer experience. If you have a passion for leadership and a knack for creating a positive atmosphere, this opportunity is perfect for you. Embrace the challenge and grow your career with a brand that values its people and the community.

Qualifications

• Previous experience managing restaurants is essential.
• Excellent communication skills and customer focus are required.

Responsibilities

• Lead by example, prioritizing customer satisfaction.
• Monitor sales trends and adjust operations accordingly.
• Manage staff performance and create a positive work environment.

Skills

Customer Service

Leadership

Communication Skills

Flexibility

Teamwork

Education

Experience in Restaurant Management

Experience in Food Environment

Job description

Restaurant Shift / Floor Manager

Location: BT12 6HR

Salary: Up to £13.00 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canadian culture, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. Excellent communication skills, a strong customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a team, thriving on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

• Customer Service
• Lead by example, treating customers as a top priority.
• Be customer-focused in all restaurant operations.
• Accurate staff scheduling to meet customer demand.
• Support the team to maintain operational efficiency.
• Conduct regular store walks from the customer's perspective.

• People
• Encourage staff to share suggestions and concerns.
• Provide feedback on performance, set goals, and offer support and guidance.
• Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

• Driving Sales
• Understand sales trends, popular products, peak times, and adjust accordingly.
• Ensure products are correctly merchandised and adequately stocked, supporting marketing campaigns.
• Coach staff on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate staff through incentives for continuous improvement.

• Operations
• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by remaining calm under pressure.
• Manage weekly stock orders and check incoming quality.
• Ensure equipment maintenance, inventory control, and adherence to opening/closing procedures.
• Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
• Report accidents or incidents promptly to the Regional Manager.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined work approach.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to high food hygiene and safety standards.
• Experience handling customer complaints.
• Adherence to health and safety procedures.