Floor Manager (Coach) - Junction 1

Nike; Antrim; On-site; GBP 57,000 - 63,000; Full time

Job summary

An established industry player is seeking a dynamic Floor Manager to lead a team and provide exceptional service in a retail environment. This role involves coaching and motivating staff, ensuring compliance with brand standards, and driving sales through effective inventory management and customer engagement. Join a supportive team that values diversity and offers generous employee discounts, a performance-based bonus, and opportunities for career growth. If you are passionate about retail and have a knack for leadership, this is the perfect opportunity for you!

Benefits

Employee Discounts

Performance-Based Bonus

Diversity and Inclusion Initiatives

Career Development Opportunities

Qualifications

• 4 years of customer service and retail experience required.
• Ability to coach and develop a strong team.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees in your department.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Sales Techniques

Education

Retail Management Experience

Customer Service Experience

Job description

Nike Antrim, Northern Ireland, United Kingdom

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Nike Antrim, Northern Ireland, United Kingdom

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Nike Junction 1 is looking for a Floor Manager to join our team and provide world-class service to the consumer:

What You Bring

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our coaches specialize in one business area but will support cross-functionally:

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders
  
  

Athlete Experience

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture
  
  

Consumer Experience

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
  
  

What You Get

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor
  
  

Qualifications

• Four years customer service and/or retail experience, at least one of those years in a Floor Manager function
• Ability to coach and develop a strong team
• Effective communicator, brand ambassador, and innovative leader
• Demonstrated ability to apply product sales techniques
• Flexible with scheduling and available to work retail hours (40 hours), which will include day, evening, weekends, and/or holidays, based on department and store/company needs
  
  

Apply now online

We are waiting for you!

• Relocation is not currently available for this vacancy

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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