Account Manager

Restaurant Associates UK; Greater London; On-site; GBP 75,000 - 86,000; Full time

Job summary

Restaurant Associates UK is seeking an Account Manager to lead a flagship site in London, driving exceptional hospitality experiences while managing a large team and a strong client relationship with a focus on strategy and delivery.

You will own financial performance, budgets, cost control, and commercial opportunities within a cost-plus environment, guiding food quality, service standards and compliance across all dining areas.

Qualifications

• Ambitious hospitality leader with strong people management skills.
• Excellent communicator capable of engaging senior clients.
• Understanding of budgets and financial performance in cost-plus environments.

Responsibilities

• Lead, inspire and develop a team of ~35 people, creating a high-performing culture.
• Drive an exceptional food and hospitality experience across all dining areas.
• Build strong relationships with the client and exceed expectations.
• Own financial performance, budgets, cost control and commercial opportunities.
• Champion food quality, creativity and consistency across operation areas.
• Maintain high standards for service, presentation, food safety and compliance.
• Collaborate with culinary and front-of-house teams to evolve the offer.
• Use feedback to identify opportunities for improvement and innovation.
• Support succession and talent development across the team.

Job description

£75,000 + bonusA vibrant, food-led operation bringing together hospitality, a Brasserie and a high-quality staff dining restaurant is looking for a brand-new Account Manager.

£75,000 + bonusA vibrant, food-led operation bringing together hospitality, a Brasserie and a high-quality staff dining restaurant is looking for a brand-new Account Manager.

This is a flagship account, playing an important role within the wider business and regularly hosting senior stakeholder visits. We’re looking for an ambitious and experienced leader to take ownership of this high-profile site, make their mark and drive an exceptional food and guest experience.

This is a fantastic opportunity for someone looking to lead a strong team, influence the operation and play a key role in an important contract!

Main Responsibilities

• Lead, inspire and develop a team of circa 35 people, creating a positive and high-performing culture.
• Drive an exceptional food and hospitality experience across all dining areas
• Build strong relationships with the client, understanding their expectations and continually looking for ways to exceed them.
• Take ownership of financial performance, budgets, cost control and commercial opportunities within a cost-plus environment.
• Champion food quality, creativity and consistency across all areas of the operation.
• Develop and maintain high standards across service, presentation, food safety and compliance.
• Work closely with culinary and front-of-house teams to continually evolve the offer and keep the operation exciting and relevant.
• Use customer and client feedback to identify opportunities for improvement and innovation.
• Play an active role in developing the wider team and supporting succession and talent development.

What We’re Looking For

• A genuine foodie with strong hospitality instincts who understands that great service is just as important as great food.
• A natural leader who can bring energy, personality and confidence to the team
• Commercially aware, with a good understanding of budgets, costs and financial performance.
• A confident communicator who can build credible relationships with senior clients.
• A strong communicator with excellent people management skills, with the ability to coach, develop and motivate others where needed
• Organised, proactive and comfortable juggling multiple areas of a complex operation.

This is a brilliant opportunity for a passionate hospitality professional to step up, take ownership of a high-profile food-led operation and grow into their next level of leadership.

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!