Restaurant Operations Manager

Hard Rock Cafe Piccadilly Circus London United Kingdom; Greater London; On-site; GBP 42,000 - 66,000; Full time

Job summary

Hard Rock Cafe Piccadilly Circus London is seeking an Operations Manager to lead a high-volume casual dining environment. You will oversee P&L, mentor hourly staff, manage labor, and partner across departments to deliver brand standards and exceptional guest experiences.

Role focuses on building a highly functional team, executing brand standards, and driving guest satisfaction while exploring opportunities to grow retail sales and uphold Hard Rock’s core values.

Qualifications

• Proven experience within an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Multiple language abilities a plus, fluency in English required.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff into brand ambassadors and customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Run a department and/or cost center successfully.
• Partner across departments to ensure consistent execution of systems and processes.

Skills

Out-of-the-box ideas

Verbal and written communication

Business acumen

Problem solving

Communication and listening

English fluency

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:Position SummaryThe Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.FunctionsDemonstrate financial comprehension of the cafe’s budget and P&L.Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.Manage labor schedules in line with the cafe’s budget and forecast models.Successfully run a department and/or cost center.Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.Foster an environment of customer service in which all team members put the guest first in every situation.Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.Ability to engage with guests in regards to music both current and past.Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.Support staff development and advancement along well-defined career paths.Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.Possess a self-motivated approach to their own personal and professionalThis job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. QualificationsEXPERIENCE, EDUCATION, AND CERTIFICATIONSProven experience within an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.SKILLSAbility to learn and bring \"out of the box\" ideas to their team.Genuine enthusiasm and aptitude for serving people.Excellent verbal and written communication skills.High level of business acumen and common sense.Demonstrates strong problem solving skills through ability to diagnose and implement solutions.Must possess strong communication and listening skills, excellent speaking, reading and writing.Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.Multiple language abilities a plus, fluency in English required.PHYSICAL DEMANDSManagers are expected to be able to perform the job functions with reasonable accommodation.